Dina Ziskin-Fortune

** ******** ******, **

Phone: 917-***-****

E-mail: ab9upz@r.postjobfree.com

Objective

I work to demonstrate excellence utilizing my diverse sales, customer services, and leadership experience.

I also excel in exceeding sales goals, maintaining product knowledge and building strong relationships

with customers.

Experience

Key Bank, Customer Relations Representative

Schenectady, NY, May 2011- February 2013 and Clifton Park, NY Feb 2013-present

● Call clients from manager's book of businesses, system-generated leads, and list from DART

form to follow up on conversations about products. Also, participate in meetings with the branch

involving clients and how we can best assist them.

● Achieve success with areas of responsibility including Key Investment Services and Merchant

Services; referral goal met by 260% to 360%, monthly.

● Take accountability of client issues and make product suggestions based on the client's needs and

refer to a member of the branch team as needed, demonstrating excellent customer service skills

along with communication skills.

● Accurately process all financial service transactions, maintain responsibility for cash drawer and

follow proper balancing procedure.

● Utilize extensive computer skills to maintain and increase knowledge of product guides, fees and

policies to stay current on offerings for product suggestions.

A.C. Moore, Latham, NY Operations Supervisor March 2010- May 2011

● Supervised and trained employees in all areas of store operations including cash register

procedures, merchandise presentation and customer service standards.

● Performed Human Resources related functions including payroll, mentoring and disciplinary

actions.

● Performed cash office operations including the daily deposit, ordering change, as well as

organizing shift changes.

Merchandising Supervisor May 2009-March 2010

● Supervised staff merchandised all areas of store with a focus on the baking section. I resolved conflict,

facilitated customer satisfaction and led team in preparation of store opening and closing.

Rita Hawkins State Farm Agency, Queensbury, NY Inside Sales/Service Representative

May 2008- January 2009

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● Sold State Farm Bank products such as loans, certificates of deposits, and checking accounts.

● Obtained New York State license to sell property and casualty insurance and increased agency’s

sales using warm-calling and strong interpersonal skills to develop relationships with clients.

T-Shirt Graphics, Ballston Spa, NY Inside Sales/Customer Service Representative

November 2007-February 2008

● Sold advertising-specialty products and services to business owners.

● Increased the company’s sales growth in three months by using Corel and Adobe software to design fliers

and quotes with graphics, which tailored product to customer’s needs.

Ed Levin Jewelry, Cambridge, NY Inside Sales Representative July 2007-

September 2007

● Set new record by closing seven new accounts in one month and increased sales growth within the

assigned territory.

● Successfully assisted boutiques and galleries with making selections from the wholesale line for optimal

results using marketing skills.

M&J Trimming, New York, NY Wholesale Sales Assistant March 2006-June 2007

● Increased sales for the wholesale department by getting to know clients’ needs and tailoring sales

presentations to meet their needs.

Customer Service Coordinator April 2005 - March 2006

● Acted as liaison between retail, wholesale and web departments, handling all product inquiries.

Customer Service Representative October 2003 - April 2005

● Contributed to exceeding sales goals by using excellent listening, verbal and sales skills.

Education

Carnegie Mellon University, Pittsburgh, PA Conferred May 1994

Bachelor’s Degree- Fine Arts

Studio Arts Centers International, Florence Italy August 1992-June 1993

Fine Arts Study

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