Customer Service Sales
Resume:
Felicia Denise Reynolds
P.O.Box ****
Birmingham, Alabama 35201
***************@*****.***
OBJECTIVE:
To contribute developed skills to a challenging position with a progressive organization
Offering opportunities for growth and advancement.
SUMMARY OF QUALIFICATIONS:
• Twenty years of experience in Customer Service and Sales
• Developed inter personal skills, having dealt with a diversity of professional, clients, and
staff.
• Sixteen years of inside/outside sales experience.
• Developed supervisory abilities; able to designate responsibilities
• Five years working with therapeutic children
• Proven ability to coordinate and organize priorities to meet scheduled/unscheduled
deadlines
• Excellent organization and communication skills.
• Able to motivate staff to facilitate work flow and meet operational deadlines
• Crisis Intervention in controlled settings and Home settings.
• Ten Years of experience in Collections.
• Certified HIV- Orasure tester with 1917 clinic
• Volunteer for AIDS walk Committee for three years
• Capable of passing background and drug screening
PROFESSIONAL EXPERIENCE:
Store Manager: Bestway Rent To Own 2010-2013
• Direct and Inspect the daily execution of all Bestway programs and Redirect as necessary.
• Ensures each team members understand and complies with the principles in Bestway’s “Code of
Ethics”.
• Recruiting, hiring and developing highly motivated individuals by utilizing Bestway’s Selection
Process.
• Motivates and assists each coworker with daily planning to achieve store, company and
individual goals.
• Proactive planning, monitoring and /or adjusting the daily, weekly and monthly sales and revenue
objectives.
• Meeting or exceeding established monthly financial budget objectives through revenue attainment
and expense control.
• Safeguarding and monitoring of the company assets through management of inventory, vehicles,
cash control and store facilities.
• All other tasks assigned.
Access Agent: Johnson Controls 2009- 2010
• Greet callers and provided excellent customer service.
• Troubleshoot access for collocators and AT& T employees
• Update and maintain a spreadsheet for CSC and AT&T clients .
• Order keys for Collocators to access buildings in the SouthEast Territory
• Update and maintain a spreadsheet for CSC .
• Ordered keys for Collocators to access buildings in the SouthEast Territory
• Updated and maintain a spreadsheet for CSC and AT &T .
• Processed and produced access cards for collocators and AT&T employees
Store Manager: Nationwide Furniture Store 2007-2009
• Managed and product trained a staff of four salesmen and three warehouse workers.
• Set forecast; coached sales staff and critiqued their abilities.
• Overseen and wrote all performance evaluations, and salary reviews.
• Managed/Controlled all facets of $ 845,000 annual volume furniture store.
• Hired, Trained, and Motivated staff.
• Conducted inventory weekly, and ordered all merchandise.
• Organized showroom floor to boost sales.
• Provided customer service and resolved all customer issues.
Retail Sales Representative: Verizon Wireless Inc. 2004-2007
• Interacted with customers, provided product knowledge in the selection of products
• Provided technical information on product and services.
• Developed ongoing customer relationships, enhanced future sales.
• Sold merchandise, completed inventory, and handled cash transactions.
Collections/Customer Service Supervisor: T-Mobile Inc. 2000-2004
• Motivated and evaluated staff of up to 22.
• Maintained employee records, performance evaluations, and recommendations.
• Analyzed and resolved personnel grievances.
• Assisted in development of training programs.
• Supervised daily floor operations and staff development.
Customer Service Lead Representatitive: T-Moble Inc. 1996-2000
• Provided technical information on company products and services.
• Worked with customers to resolve problems concerning billings
• Assisted sales department in establishing client’s base/sales transactions.
• Placed outbound calls and received inbound calls via a predictive dialer.
Partime/Seasonal jobs throughout my professional career
• SMSI Marketing Inc. –merchandising, up selling products, setup demos (8 years)
seasonal (Feeding the Dreams)
• Oak Mountain Youth Services- Psych tech (five years)
• United States Postal Service-casual (90 day assignment)
EDUCATIONAL BACKGROUND
Phoenix Arizona Online Courses 2006A. H. Parker High School 1984-1988
Jacksonville State University 1988-1989
References available upon request
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