Quality Assurance Management

D ERICK A IKEN

*** ****** *** **********, ** ****7 M: 803-***-**** ******.*****@*****.***

LOGISTICS OPERATIONS MANAGEMENT SPECIALIST

Goal-oriented logistics and supply chain Operations Manager offering more than eleven years of end-

to-end supply chain and logistics management expertise that directly results in efficiency

improvements and cost savings. Effectively in leading multiple procedural and technology

concurrently. Talented at identifying and leveraging un utilized capacities and opportunities. Well

versed in the ability to provide guidance to enhance logistics and workflow. Accomplished team builder/player

able to prioritize and supervise employees. Core competencies include:

End-to-End Supply Chains • Logistics Management • Materials Management • Purchase Ordering • Data &

Root Cause Analysis • Start Up Operations • Inventory Management • Troubleshooting • Team Building •

Analytical • Staff Motivational Training • Change Management • Process Improvement • Team Leadership •

Skilled in records keeping • Direct Customer Interface

KEY ACHIEVEMENTS

Successfully transitioned over $4.5M of equipment and resources from an existing contract to a new

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contract

Efficiently Disposed of over 2.5M of excess and unserviceable equipment

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Dramatically boosted efficiency by streamlining the organization’s logistics department

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Ensured accountability for over $20M worth of civilian and government equipment

Developed and instituted a wide range of policies and standard operation procedures for start of new

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contract

Delivered 80+ hours of instruction, maximizing each logistics/supply chain personnel’s understanding of

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supply and logistics procedures

Provided support to special projects related to logistics management functions

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Ensured over 14.3M worth of outgoing shipments shipped and invoiced against company forecast

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PROFESSIONAL EXPERIENCE

WABTEC Passenger Transit, Duncan, South Carolina (Feb 2013 – Present)

Shipping Team Lead (50 hrs per week)

• Determine the duties and responsibilities of individuals in the shipping department

• Train employees on the RF scanners and all duties and responsibilities in the Shipping Dept.

• Inspired team members to perform to the best of their abilities

• Maintains shipping records, including providing tracking or shipping history information to customers on request

• Prepared all shipping documents, commercial invoices, Shipper Export Declaration, Bill of ladings, Packing Slips and labels

• Coordinated daily shipments made to customers

• Leads communications within shipping to include scheduling both domestic and international freight forwarder transaction

• Ensured freight forwarder are selected based on company objectives for cost and delivery

GLOBAL LINGUIST SOLUTIONS, LLC., Baghdad, Iraq (Apr 2008 – Dec 2011)

Logistics Manager (72 hrs per week)

• Oversaw Logistics and property staff during the planning and administering of all activities

• Established and maintained an effective facility management program by establishing work requirements,

coordinating, planning, prioritizing and successfully completing short and long term projects.

• Responsible for planning and directing the facility support functions needed to enable efficient and

effective operations.

• Maintained records and provides traceability of documentation through the company accounting or tracking system

• Validated all Program procedures, individual program compliance to procedures, and reviewing all

programs for their procedures relevant to the program.

• Developed and managed all distribution functions including stocking, shipping and receiving.

• Assured program compliance with Federal Acquisition Regulation (FAR) and GLS policies and

procedures.

• Identified and initiate process improvements within the department

• Planed, directed, and coordinated the activities of property management consisting of receiving, delivery,

transporting, pickup, disposal, storage and shipment of supplies and materials

• Ensured all new employees receive instructions on property control procedures during the new employee

orientation process

• Ensured custodians are properly trained to carry out their responsibilities, including accountability,

maintenance, security, and record keeping

• Facilitated external/internal property audits to include conducting yearly property control audits requiring

in country travel in support of the current program(s), at offsite locations

UNITED STATES ARMY, Hanau, Germany 130th Engineer Brigade, USA (June 2001 Jan 2008)

Supply Operations Supervisor (40 hrs per week)

Expertly and seamlessly integrated supply, maintenance, acquisitions, and quality assurance functions into

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logistics activities

Posted transaction to organization and installation property books utilizing the Army’s Property Book Unit

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Supply Enhanced (PBUSE) and supporting files

Provided critical and timely information to senior management regarding property accountability reporting

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and inventory protocols for all property in use by government employees and contractors

Served as a key contributor to several committees tasked with developing new and improved procedures

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for handling property

Prepared documents to order, issue and turn in equipment and supplies

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Prepared, proofread, and processed documentation for destruction or loss of company assets

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Deployed in support of Operation Iraqi Freedom to support Engineer units throughout Iraq

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Redeployed a brigade from Iraq back to German with 100% accountability of all equipment

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Served as the Senior Chief Supply Sergeant for 5/7 ADA Battalion

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Supervised Battalion resources valued in excess of $42 million

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Planned, managed, and coordinated total life cycle logistics support, integrated separate functions of

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supply, maintenance, acquisitions, and quality assurance into logistics activities

Maintained specialized knowledge in federal supply operations and supply program management that was

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invaluable during critical operations

E DU CAT I O N

Allendale Fairfax High School

Diploma (06/2001)

Colorado Technical University

Associates of Science in Business Administration (03/2012)

M I L I TA RY C OU R S E WO R K A N D T R A I N I N G

Unit Level Logistics • Small Arms Maintenance • Property Book Offers Course • Unit Level Supply Course •

Strategic Planning and Leadership • Property Book Unit Enhanced (PBUSE) • Supply Operations Training •

Unit Level Maintenance • Extensive Logistics Management • Battle Command Sustainment Support System

(BCS3) • Advanced Inventory Management • Standard Property Book System – Redesign,

Operator/Supervisor (SPBS R) • Unit Level Logistics System • Supply Operator/Supervisor (ULLS S4) •

Military Inventory Management Practices

C E R T I F I C AT I O N S

Lean Six Sigma Green Belt Certification, Villanova University Alliance • 06/2011

Contracting Officer Technical representative (COTR) – Acquisition Training Institute • 07/2011

ISO9001 Internal Auditor Certification – ISO Campus • 07/2011 • Certified Hyster Forklift Driver

TECHNICAL PROFICIENCIES

Microsoft Office Programs (Office, Excel, PowerPoint, Word); Internet Explorer; Knowledge in automated computers

and Supply Systems; Proficient in Multi tasking various duties; SAP Computer Skills; Type 60 WPM / Steno 40

WPM

A WA R D S A N D C O M M E N D A T I O N S

Global War on Terrorism • Army Commendation Medal • Army Service Ribbon • National Defense Service Medal •

Army Good Conduct Medal • Iraq Campaign Medal • Overseas Service Medal • Global War on Terrorism •

Expeditionary Medal

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