Customer Service Manager

JUSTIN DROWNS

Po Box ***

Poplar Bluff, MO *****

Home: 573-***-****

************@*****.***

Skills and Tools

Assembly Data Entry Retail Sales

Backhoe/Trackhoe Drywall Sales

Bookkeeping / Accounting Dump Truck Steel-toed Boots

Calculator Fax Supervision

Cash Handling Forklift / Industrial Truck Telemarketing

Cashier Operating Ten Key

Collections General Office Local Driving

Computer Literate Hard Hat Tire Rotating Work

Conflict Management Internet Knowledgeable Tire Repair Work

Copy Machine Light Industrial

Customer Service Machining

Management

Work History

Nordyne poplar bluff, MO

Material handler 07/2013 - Present

Bring material to the line when they run out. Fork lift.

Smart Bomb Marketing Poplar Bluff, MO

General Manager 01/2013 - 07/2013

Sales, crew manager, inventory and customer relations.

Racer Girls Bar Poplar Bluff, MO

Assistant Manager 10/2012 - 02/2013

Assisted with overall operations of bar.

MoArk Provision Poplar Bluff, MO

Driver 10/2012 - 11/2012

Driver, customer service and sales.

SDS Poplar Bluff, MO

Pharmaceutical Delivery Driver 04/2012 - 10/2012

Delivered pharmaceuticals to hospitals and nursing homes.

Gamblin Lumber Poplar Bluff, MO

Counter Sales 04/2011 - 04/2012

Provided customer service, operated cash register, handled money, loaded merchandise for

customers, retrieved merchandise off shelves for customer purchase and stocked merchandise and

performed all other duties, as needed.

Mid Continent Nail Poplar Bluff, MO

Utility Relief 01/2010 - 04/2011

Operated various machines while others took breaks and when other workers were absent.

Supervised four other utility reliefs. Assisted other operators when their machines went down.

1

Oakdale Care Facility Poplar Bluff, MO

CMA 07/2009 - 09/2009

Certified medication aide. Answered patients' call signals. Turned and repositioned bedridden

patients, alone or with assistance, to prevent bedsores. Observed patients' conditions, measured

and recorded food and liquid intake and output and vital signs, and reported changes to

professional staff. Transported patients to treatment units using wheelchair or stretcher.

Rent-A-Center Poplar Bluff, MO

Account Manager 05/2008 - 05/2009

Handled customer accounts and collections. Sales. Collected, counted, and disbursed money,

performed basic bookkeeping and completed banking transactions. Communicated with

customers, employees, and other individuals to answer questions, disseminate or explain

information, received orders and addressed complaints. Answered telephones, directed calls and

received messages. Compiled, copied, sorted and filed records of office activities, business

transactions and other activities. Operated office machines, such as photocopiers and scanners,

facsimile machines, voice mail systems, and personal computers. Computed, recorded and

proofread data and other information, such as records or reports. Maintained and updated filing,

inventory, mailing, and database systems, either manually or using a computer. Reviewed files,

records, and other documents to obtain information to respond to requests.

SEMO Treatment Farmington, MO

Treatment Technician 06/2007 - 12/2007

Counselor, advisor, second shift supervisor at Rehab Center.

Bluff City Beer Poplar Bluff, MO

Merchandiser 04/2007 - 06/2007

Stocked beer, delivered beer

Vessell Mineral Bonne Terre, MO

General Laborer 09/2006 - 12/2006

Shoveled lime.

Flat River Glass Park Hills, MO

Class E Operator 01/2004 - 09/2005

Made glass containers for various companys.

Convergys Arnold, MO

Customer Service 01/2003 - 12/2003

Provided customer assistance, as needed.

Club 2826 Dallas, TX

Head of Security 01/2000 - 10/2002

Provided customer service, maintained pay roll and managed all security issues.

J & D Carpet Cleaning Dallas, TX

Owner 05/2000 - 08/2002

Cleaned residential and commercial carpeting.

St Joseph Health Center St Charles, MO

Dietary Aide 11/1999 - 02/2000

2

Worked on food service line for patient foods in hospital.

Walmart Farmington, MO

Overnight Stocker 08/1999 - 10/1999

Overnight stocker.

Education

High School Diploma

Poplar Bluff High School Poplar Bluff, MO,

3

Contact this candidate