Human Resources Management

FRANK A. PETERSEN

*** ********** *****• Douglassville, PA 19518

215-***-**** • ***********@*******.***

H uman Resources Executive

Employee & Labor Relations • S trategic Planning • M e rgers & Acquisitions

Highly motivated and approachable senior professional with over 16 years of progressive human

resource management experience. Proven ability to develop, build and manage human resources

organizations from ground up, including the development, introduction and administration of

human resources policies, procedures and initiatives to support nationwide organizations. Expertise

working effectively with all levels of employees in union and non-union environments, addressing

sensitive issues and diffusing highly charged situations.

Key Competencies

Talent Management & Succession Planning • Performance Management • Change Management

Training & Development • Recruiting • Compensation • Leadership • Benefits Administration

PRO FESS IONAL EXPER I E NCE

COMCAST CORPORATION, Philadelphia, PA

2000 to April 2013

NBC SPORTS REGIONAL NETWORKS (formerly Comcast Sports Group), Philadelphia, PA

2006 to April 2013

NBC Sports Regional Networks operates 13 regional cable networks nationwide.

2010

Vice President, Human Resources

to April 2013

Sr. Director, Human Resources

2006 to 2010

Responsible for all matters related to employee relations, labor relations, recruiting, payroll, talent

management, succession planning, as well as the development, introduction and administration of

human resources policies, procedures and initiatives to support 2,000 exempt and non-exempt,

union and non-union employees across multiple work locations nationwide. Hire, mentor, train and

manage 17 human resources representatives (7 Direct Reports). Provided counseling to managers

and employees and conduct investigations to resolve employee relations and/or legal issues that

remained in line with the Company’s values and philosophy.

• Effectively addressed questions and concerns from all levels of employees on matters

related to employee relations, labor relations, compensation, recruiting/retention, benefits

and training.

• Continuously developed and/or modified policies, procedures and guidelines that addressed

the needs of the Company which were identified by analyzing results of employee surveys,

site assessments and exit interviews, monitoring the factors leading to disciplinary actions,

as well as routinely meeting with management and employees.

• Led or directed all internal employee investigations pertaining to sexual harassment, workplace

v iolence, conflict of interest, code of conduct, performance, etc.

• Provided advice directly to all levels of management on how to address underperforming

employees, as well as retaining/rewarding high performers.

• Worked with supervisors to evaluate situations and determine best course of action, up to and

i ncluding termination, while assessing risk and taking into consideration applicable employment law.

• Serve as Company’s point of contact on all matters related to Labor Relations.

• Continuously assessed the r isk of union organizing by meeting with managers and employees, as

well as conducting site assessments.

• Led Company’s campaigns during union organizing attempts and prevailed in each situation by

w inning election or union not pursuing an election.

• Secured favorable contract terms for Company with regards to pay rates, benefits, and working

conditions, and avoided work actions/stoppages and Unfair Labor Practice charges (ULPs) while serving

as Company’s lead negotiator in all contract renewal negotiations.

• Developed/modified trainings, such as Union Awareness, Union Do’s & Don’ts, Legal Side of

M anagement, Sexual Harassment Prevention, etc. and presented to targeted audience to address the

needs of business.

• Conducted site assessments and employee surveys to gage employee morale and satisfaction

levels, as well as assess risks, and worked with management to develop action plans to implement change,

and communication plans to keep employees informed.

FRANK A. PETERSEN • 215-***-**** Page 2

(Continued from Vice President and Sr. Director positions above :)

• Successfully managed integration of 2,000 Regional Sports Network employees into the new

N BCUniversal policies, and benefits and payroll platform.

• Worked on the due diligence process which resulted in the acquisition and/or start-up of numerous

regional networks, as well as developed processes, procedures and communication strategy regarding the

onboarding of employees.

• Researched, developed and implemented performance management program including t raining of

h iring managers, resulting in a consistent measurement tool company wide.

• Developed and implemented a talent management and succession planning program, identifying

i n-house replacements for senior management team as required by the Business.

• Introduced a compensation/reward program, tying pay to performance while increasing employee

satisfaction.

COMCAST CABLE COMMUNICATIONS, Philadelphia, PA

2000 to 2006

Sr. Director, Human Resources

2005 to 2006

Director, Human Resources

2002 to 2005

Managed day-to-day human resources functions for 1K employees at all levels of management, in

multiple departments, at the Comcast Headquarters and satellite Headquarters locations.

Represented Human Resources on multiple committees: Core Compensation, Talent Management,

Principles of Leadership, ICOM (cross functional/departmental committee) and New Headquarters

Location.

• Successfully managed the development, introduction and administration of human resources

policies, procedures and initiatives for the 60K employees throughout the corporation,

providing back-up coverage to Vice President of HR in development and implementation of

various programs and plans.

• Managed/resolved employee relation issues including progressive discipline, investigations,

salary/compensation analysis and retention/recognition.

• Developed and implemented new employee performance evaluation, successfully rolled

across organization.

• Effectively led due diligence process through acquisition of Adelphia Communications

system assets and the exchange of system assets with Time Warner Cable.

• Single handedly managed the exit transition of over 5K employees over a period of two

years with less than 1% of those processed arbitrated.

• Developed and conducted employee trainings on FMLA, Performance Management,

Corrective Action and Legal Issues.

• Effectively negotiated new pricing/service agreements with three national outplacement

vendors to include rebates and credits, resulting in savings >$100K.

Manager, Benefits

2001 to 2002

Senior Benefits Specialist

2000 to 2001

Administered and communicated company benefits including Life Insurance, Short-Term and

Long-Term Disability, Leaves of Absence and Tuition Assistance plans for all employees. Assisted

in the administration and communication of Health plans.

• Developed and implemented process standardizing the calculation and tracking of FMLA

time across the company, providing training to all HR professionals across company.

• Analyzed and corrected calculation method of state supplements related to STD.

• Revised method for processing Tuition Reimbursement requests, communicating updates

and approvals to employees.

FAMILY SERVICE, Mt. Holly, NJ

1999 to 2000

Leading non-profit behavioral health services provider with over 500 employees throughout New

Jersey.

Human Resources Manager

Managed employee relations and benefits administration for all employees. Presented to Board of

Directors

• Conducted audit of employee enrollment in benefit plans, recovering over $40K in

overpayments.

• Developed, introduced, implemented and managed new HR policies and procedures.

FRANK A. PETERSEN • 215-***-**** Page 3

(Continued from Human Resources Manager position above :)

• Revised and updated employee handbook, ensuring that employees received

polices/information needed to be successful in organization.

• Overhauled and conducted weekly new employee orientations, providing new employees

with relevant company and organizational information.

MONTGOMERY MCCRACKEN WALKER & RHOADS, LLP, Philadelphia, PA

1996 to 1999

Law firm with over 300 employees, including over 100 attorneys.

Benefits Coordinator

Managed company health and welfare plans, HRIS, and conducted benefits orientations for new

employees. Collaborated with building management during move to new location, follow up

remodeling and construction.

ED UCAT IO N & PRO FESS IONAL CRE D E N T IA LS

Bachelor of Business Administration, Human Resources Management & Risk Management (minor

Psychology), Temple University - Philadelphia, PA

Charter Board Member of the Blazer Foundation (Daniel Boone Community Education Foundation)

• Chairperson, Governance Committee

Society for Human Resource Management (Nation and Philadelphia Chapter)

Comcast Cable Human Resources Rising Star, 2004

Executive Leadership Forum, Graduate 2003-2004 class, Coach 2004-2005 and 2005-2006 classes

Facilitator of PDI 360 Assessments

T EC H NO LOG I ES

MS Office products, including Word, Excel, Visio and PowerPoint, ADP Enterprise V2, SAP

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