Manager Customer Service
Resume:
Robert J Allen
Woodbine, Maryland 21797
Home: 410-***-****
Cell 562-***-****
E-Mail: ***********@*****.***
Senior Executive with extensive experiences in business development,
acquisitions/mergers, engineering, distribution, manufacturing, channel
marketing and product support services for Fortune 500 Companies.
Recognized for excellent leadership, technical abilities to develop team
success and company vision.
> Directed Matrix organization models and increasing customer service.
> Managed, directed business turnarounds, consolidations and
acquisitions.
> Successfully implemented ISO 9001 / 9002, 6 Sigma and QA-1
Certifications.
> Directed strategic planning, marketing, business development and
safety programs.
> Managed exempt/non-exempt and bargaining unit work forces.
> Executive Team Member for Caterpillar Electric Power Strategic
Planning.
> Committee Member of Dealer Advisory and Advanced Electrical Services.
> Technical Experiences - Manufacturing & Services - Power Generation,
Electric Power, Mechanical Drives,
Electric Motors, Switchgear, Transformers, Pumps,
Workovers, Gearboxes, Construction Projects
> Industry Experiences - Oil/Gas, Pulp & Paper, Metals/Mining, Rail,
Marine, Job Shop Manufacturing, Transportation, Municipalities
Services, Water/WWTP, Governmental, Data Centers, Telecom and
HealthCare Services.
Experience
CognoLink Consultants / Independent Services
2013 - Present
> Technical / Engineering Consultant
> Voice of the Customer - Marketing
> Channel Management and Distribution Sales
> Global Networking
> Product Improvements / Manufacturing
Alban Power Systems / Caterpillar $ 600 Million Revenues, 800 Employees
2012
Vice President / Senior Management
> Directed Change Management for the Future
> New Infrastructure, Process and Cultures for Business Growth
> Developed Caterpillar MWM Gas Products Level One Dealership
> Dealer of the Future Profile and Business Development
> New Products Sales, Marketing, Engineering, Rentals and Product
Support Business
Quinn Power Systems / Caterpillar $ 820 Million Revenues, 1,600 Employees
2004 - 2012
Vice President, General Manager, Officer
> Executive Member for Quinn Company Strategic Planning Committee.
> Director for Channel Partners, Sub-Dealer Network, On-Highway,
Industrials and Electric Power.
> Division Leadership for Industrials, Manufacturing, Electric Power,
Rail, Marine, Oil/Gas & Ag.
> Operations/Development - New Product / Rentals, Power, Trucks,
Compressors, Pumps and HVAC
> Directed Product Support Regional Centers for Power Delivery
Sales/Services, Manufacturing, Engineering Services
> Technical Leadership in Contract Management, Commissioning,
Engineering, O&M and Business Partners.
Stewart & Stevenson $ 1Billion Revenues, 2,800 Employees
2001 - 2004
Western Region Vice President & General Manager
> California Distributor President - Detroit Diesel/Allison, MBE, MTU,
Deutz, Waukesha and Atlas Copco
> General Manager Thermo King Refrigeration - Northern California
Dealerships
> Directed West Coast Operations for Electric Power, Marine,
Transportation, Oil/Gas, Rail and Industrials
> Responsibilities for (9) Western Region Branches, including Alaska
> Directed Engineering, Manufacturing Products for Drilling,
Refineries, Marine, CHP, Electric Power and Industrials
> Developed and Administrative ISO 9001 Certification and FTA
Regulations
IMS Group, Inc $ 25 million Revenues, 100 Employees
1998 - 2001
Equity Partner, Sr. Vice-President of Operations and Technologies
> Responsible for startup, securing equity and debt sponsorship.
> Performed acquisitions in vertical markets, integrating infrastructure
into Business Centers
> Directed Technical Support - Pulp & Paper, Mining, Light/Heavy Rail,
Steel, Utilities, Oil/Gas.
> Distribution Centers and Service support for General Electric,
Rockwell, WEG, TECO, Baldor, Siemens
> Manufacturing / Support Services for Power Generation - Steam, Gas,
Hydro and Rail Services
> Administrative and Managed ISO 9001/9002 Business
Rockwell Automation, Global Technical Services, Reliance Electric
1997 - 1998
National Marketing Manager
> Marketing and integration of Allen-Bradley/Reliance Electric as Global
Technical Services.
> Performed strategic planning, business development and national
contracts.
> Managed Services for Pulp/Papers, Metals/Mining, Petro/Chem,
Industrials, and Utilities.
> Management Business Development for North American Operations
> Supported Contract Services and IRD integrations
> Directed Job Shop Manufacturing for Electric Motors, Gearboxes,
Switchgear, Transformers and Generators
Westinghouse Electric / Grand Eagle Holdings
1979 - 1997
Vice President of Operations, General Manager
> Directed 40 National Operations Centers for Electric Power,
Transformers, Rail, Industrial and Motor Distribution.
> Supported acquisition and integration of Magnetek -
Electrical/Mechanical Manufacturing & Services.
> Implemented reorganization model, Consolidation, Lean Manufacturing
and Quality Assurances.
> Directed QA-1 Certifications / Mil Standards for DOD & DOE Contracts
> Managed and Directed Turbine Overhauls Projects - Steam / Gas / Hydro
Path Upgrades
> Refurnish Gas Power Gearboxes, Power Distribution Switchgear,
Transformers and Generators
> Directed Six Class One Rail Overhaul Operations
Associations
. Orange Coast College, Associates Degree (AA) California Coast
University, (BS) - Business Administration
. Westinghouse Electric Power Generation, Switchgear, Engineering,
Electric Motors, Mechanical Drives, Pumps and Manufacturing
. QA-1 Certification / Department of Defense, NAVSEA
. ISO 9001 / 9002 Auditor
. 6 Sigma Sponsor and Greenbelt Certification
. NFPA Member, Arc Flash Safety Training
. Turbo Care Maintenance- Texas A&M
. Westinghouse High Voltage Testing Certification 13.8KV Coil
Manufacturing -
. Westinghouse High Voltage Coil Manufacturing and Transformer Coils
. Westinghouse Heat Transfer Division - Journeymen Machinist
. IRD - Vibration Certification - Level One
. Class One Rail Safety Certification
. Electrical Apparatus Services Association
. Kennesaw - Sales Management
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