Customer Service Manager

Reba Sylvester

Receptionist/PBX operator - Thibodaux Regional Medical Center

Raceland, LA

*************@*****.*** - 985-***-****

WORK EXPERIENCE

Receptionist/PBX operator

Thibodaux Regional Medical Center - Thibodaux, LA - 2009 to Present

Acts as main source of information for external and internal customers

• Managed multi-lined phones

• Transfers calls to various departments, patient rooms

• Answers all incoming calls

• Contact physicians after hours for their patients.

• Find patient room numbers on the computer

Bookstore/Café Manager

Unitech Training Academy - Houma, LA - 2007 to 2008

Issue books, scrubs, and medical supplies to students

• Sold snacks, drinks, and retail items to students and staff

• Assist staff with duties

• Ordered books and supplies

• Put out inventory

Department Head/Keyholder

Goody's Family Clothing Store - Houma, LA - 2005 to 2007

Open and closed store

• Supervised employees and put out inventory

• Counted cashier tills and did paperwork on the computer

• Trained new hires

• Merchandised store and scanned inventory

• Assisted store manager with duties

• Provided customer service

• Cashiered

Assistant Manager

Hill City Oil Company - Houma, LA - 2001 to 2005

Created work schedules

• Cashiered and counted tills

• Did daily paperwork on the computer

• Counted inventory and ordered inventory

• Provided customer service

EDUCATION

Diploma in Pharmacy Technician Career

Penn Foster Career College - Scranton, PA

December 2012

High School Diploma

Central Lafourche High school - Mathews, LA

May 1997

ADDITIONAL INFORMATION

QUALIFICATIONS:

• Work well with others

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer service

• Skilled at learning new concepts quickly while working well under pressure

• Highly skilled in the use of computers and the internet

Contact this candidate