Sales Customer Service

GALE BENNER, MA, MT(ASCP)

*** *********** ****

Elgin, IL 60120

224-***-****/ab9umy@r.postjobfree.com

Summary of Qualifications

* Clinical Laboratory experience

* Award winning medical sales-Presidents Club, Stellar Performance Award

* Client satisfied customer service

* Development of technical in-services and product demonstrations.

Professional Experience

RSA Medical 01/13-current

* Insurance underwriting exceeding production quotas

ThermoFisher Scientific 11/11-10/12

INSIDE SALES REPRESENTATIVE (Cole-Parmer)

* Increased quote to sales conversion

* Managed base business

Medela, Inc. 02/01-06/11

SALES CONSULTANT-Medical equipment sales to hospitals, DME, pharmacies

* Grew base business in less than 1 year by 8%

* Consistently met or exceeded budget goals

* Successfully launched new products

Quest Diagnostics, Schaumburg, IL 02/98-10/00

HOSPITAL ACCOUNT REPRESENTATIVE-Reference laboratory testing sales

* Managed base business of more that $4 million.

* Consistently exceeded base budget quota by 6%.

* Developed training for clients' medical staff.

* Fostered relationships at various levels in hospitals

Hines and Associates, Elgin, IL 7/96-2/98

CASE MANAGEMENT ASSOCIATE-Case management and utilization review

* Reviewed case reports and distributed to clients.

* Developed procedure manual for case management.

* Researched and negotiated pricing for DME.

College of American Pathologists, Northfield, IL 2/91-7/96

TECHNICAL ASSOCIATE-Laboratory proficiency testing

* Began in Surveys promoted to Service Development in 1993.

* Responsible for 17 proficiency testing surveys.

* Developed training for non-technical staff

* Hired and trained new employees.

SmithKline Beecham Clinical Labs, Schaumburg, IL 8/85-2/91

FIELD SERVICE REPRESENTATIVE-Hospital reference laboratory testing

* Pioneered position, established advantage of technical support in the

field.

* Acted as primary client contact to troubleshoot and resolve technical

issues.

Clinical Experience

Five years experience as a Medical Technologist in a hospital laboratory.

I was a member of the safety committee and also taught coagulation to

interning students.

Education

Webster University, Deerfield, IL

1989, Master of Arts Degree

Health Services Management

St. Mary's Medical Center, Racine WI.

1981, Medical Technology Internship

ASCP earned 8/81 #139803

Lakeland College, Sheboygan, WI

1981, Bachelor of Arts Degree

Medical Technology

Elgin Community College, Elgin, IL

1979, Associate Degree

Biology/Chemistry

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