Customer Service High School

Lillia Ticara Milford

P.O. Box *** ******.*******@*****.***

Bonneau, S.C. 29431 843-***-**** or 843-***-****

Education

Timberland High School, St. Stephen, SC Dates Attended: (August1995-June 2010)

High school diploma

Accomplishments:

Honor roll for four consecutive years

Member of the JROTC

FBLA

Virginia College, Charleston, SC Dates Attended: (June 2012 – current)

Medical Office Management

Will graduate: September2014

Accomplishments:

Dean’s List

Perfect attendance

Member of the AMT group (American Medical Technologists)

Summary of Skills

Excellent Customer Service Skills Impeccable leadership skills

Fluent in medical terminology Great hands skills and quick learner

Flexible, reliable and dependable

Excellent Team player

hard-worker

Phlebotomy skills

Motivated self-starter with a strong

Quality control Inspector

desire to learn

Excellent communication skills

Great multi-tasking skills

Admirable work ethic

Work History

McDonalds, Moncks Corner Dates Employed (May 2009-November 2009)

Cashier/Cook

Politely greet all customers who enter the store.

Receive orders from customers both at the counter and at the drive through.

Upsell any current promotions

Make sure the dining and counter areas are always neat and clean.

Help with putting food in bags or on trays and get the orders out to customers in the dining

area or at the drive through.

Fill French fry boxes with freshly cooked French fries, for customers to enjoy.

Keep the counter area freshly stocked with cups, napkins, lids, ketchup packets and other

sauces.

Keep the floors clean in the counter area.

Keep track of your orders and get them out on time.

Make sure to count all transactions correctly so that the amount of money in the cash

register matches the amount of money in the computer's log file at the end of your shift

Home Aid Nursing Dates Employed (July 2010– February 2011)

Nurse

Provide conversation and companionship

Assist with walking and home physical therapy

Prepare current and future meals, monitor diet and eating

Medication reminders

Assist with bathing, grooming and dressing

Assist with toileting

Light housekeeping

Laundry and linen washing

Accompany to doctor appointments

running errands for clients

Assist with paying bills

Prepare grocery list and do shopping

All services of companion position

Assist with evening routine

Assist as needed throughout the night

Assist with other related duties as requested or asked by clients

Call office with any changes to client’s health, needs, and/or living conditions

Communicate with clients in a respectful manner

Treat client and client’s property with respect

Capability to drive or take public transportation to clients home

Capability to lift a maximum of 25 pounds

Sykes, Kingstree, SC Dates Employed (February 2011 – February 2013)

Customer Service

Communicates with customers regarding service to be provided by the

department.

Obtains specifications for job from customer.

Confers with department staff regarding the daily production schedule.

Orders stock or supplies.

Operates standard office equipment.

Quotes jobs, including obtaining outside quotes.

Informs customers about changes or problems in the job.

Obtains customer approvals to proceed with the job.

Gathers information used to develop or revise standards for producing

Quotes of jobs.

Tracks status of all jobs in process.

Monitors jobs to insure quality and compliance with job standards.

Fills and receives orders.

References Available Upon Request

Contact this candidate