Customer Service Project

** ********* ****** ***** ****** Springs IL *****

Vick Mialkowski

312-***-**** ****.**********@*****.***

I N F O R M AT I O N S Y S T E M S, T E C H N O L O G Y, A N D B U S I N E S S P R O F E S S I O N AL

Professional with extensive IT expertise and excellent communication and interpersonal skills coupled with outstanding organizational

& managerial skills. Bilingual, customer service & detail oriented self-starter, able to work under pressure and in high stress

environments, independently and in a team environment, able to learn fast and efficiently apply acquired knowledge

Technical systems expertise includes, but is not limited to, the following areas: documentation development & user support,

operating systems, networking, database development & administration, programming, hardware and software maintenance

Software portfolio includes operating systems as well as a wide range of applications, from Content Management Systems to

Microsoft Office Suite Professional Plus (including Microsoft Visio and Microsoft Project Server) to development software (including

Adobe FrameMaker, RoboHelp, and Acrobat)

WORK EXPERIENCE

GAP EXPLANATION FOR 2012 UNTIL CURRENT: NEEDED TO TAKE TIME OFF FOR PERSONAL REASONS (HEALTHCARE ISSUE IN THE FAMILY)

Motorola Motorola Solutions, Cracow, Poland 01/2008 – 11/2011

Technical Writer II

Produced high quality, comprehensive product and system materials for training and documentation using Adobe FrameMaker,

Robohelp, and Arbortext Epic

Interpreted technical data into written content to be easily used by the end users with varying degrees of technical knowledge

Responsibilities included the planning and writing of product content (text and illustrations) for the areas of product description,

installation, alignment procedures, operations, maintenance, troubleshooting, and system performance information

Assignments were accomplished by working with engineering, marketing, and production personnel to develop a working knowledge

of the product(s) being documented and define the input data required

Worked with internal project management, system specialists, design and architecture groups to plan and develop assigned content

Used significant knowledge and content development skills to stay abreast of changing product and information technologies

Saw new solutions, opportunities, and proposed new initiatives

Supported and troubleshoot the team’s internal applications and network

GAP EXPLANATION: POSITION WITH MOTOROLA, ONCE IDENTIFIED, REQUIRED EXTENDED TIME PERIOD FOR FLYING TO INTERVIEWS AND TO START

SALEM TECHNICAL SERVICES, INC., Warrenville, Illinois 08/2001 – 11/2006

Admin, Financial Tracking & Change Manager (for International Truck & Engine Corp.)

Managed projects and resources; developed and managed project plans in Microsoft Project; coordinated systems and application

changes. Planned budgets forecasting operating costs and tracked and reported actual spending

Designed a departmental web page; redesigned the record keeping for readiness and efficient statistical reporting

Monitored software for outages; coordinated technicians and engineers in case of outage; provided status reports to middle and top

management; outage logging & record keeping; designed and produced ICAP outage flow procedures and processes

Wrote technical documentation for developed applications

YORK EMPLOYMENT STAFFING, Oak Brook, Illinois 08/2000 - 11/2000

Database Consultant / Developer (project for North Central Regional Educational Laboratory)

Designed, developed and implemented relational database; consulted, trained and advised staff; wrote technical documentation for

developed application; developed other projects and performed additional tasks as assigned.

TCF NATIONAL BANK ILLINOIS, Burr Ridge, Illinois 12/1997 - 05/2000

Bank Secrecy Act Assistant Coordinator

Coordinated the Bank Secrecy Act (BSA) adherence, issues, procedures; trained branch office and backroom personnel; assured

adherence to the regulatory requirements of the BSA; established and implemented the Bank Secrecy Procedures, involving creation

of the Ms Access database, enabling successful transition from small operations to having a network of 134 branches

Created and maintained electronic documentation and implementation of all branch office and back office procedures related to BSA

Tracked and reported all BSA related reports, monitored activity, followed up with branches failing to submit required info, review and

correction of all reports and filing them with the Internal Revenue Service

Assisted the Training Department in the development of training programs; developed monthly report of branch BSA compliance

Retail Specialist, Franklin Park, Illinois 08/1997 - 12/1997

Processed daily support functions vital to Bank compliance: incoming Collection Items, Annuity Wires, Large Item review, statement

copies, Regulation D notifications; tracked various aspects of daily duties and reported monthly.

Teller, Chicago, Illinois 08/1996 - 08/1997

Duties typical for this position in U.S. Supervisory responsibilities assigned while supervisor off duty.

Bank PeKaO S.A., Krakow, Poland 09/1993 - 05/1995

Foreign Currency Exchange Teller

Duties typical for this position, including handling of all foreign transactions currency exchanges.

PKO Bank Polski, Krakow, Poland 08/1990 - 08/1993

Foreign Currency Exchange Teller

Duties typical for this position.

E DUCATION

Bachelor of Arts, Double Major Degree, June 2001 GPA: 3.75 overall, 4.0 in computer major

Computer Info Systems and Mgmt & Business Administration 256 credit hours completed

National-Louis University, Chicago, Illinois, College of Management and Business

U.S. CITIZEN

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