Quality Assurance System

RENEE MARKAKIS

**-** ** ****** - *******, NY ****5

718-***-**** - *********@*****.***

SUMMARY:

. Experienced in developing Test Plans, Test Case Designs, and Test

Scripting based on User Needs specifications and System Needs

documents.

. Extensive experience working with external data providers,

underwriters, actuaries, claims adjusters, and business users to

develop & implement new products, fix problems, and comply with

regulatory requests.

. Hands-on Production Support Analyst, providing first line incident

resolution support, problem solving, analysis, testing or technical

support on business and software issues (both batch and online).

. Outstanding analytical, decision-making and problem solving skills.

. Effective team player with outstanding interpersonal skills.

SKILLS:

Environment: Windows 95/98/NT/2000/XP/2003/2007, UNIX, SDS

Policy/Claims/Collections Administration System, Phoenix

Policy & Claims Administration System, David Young Policy

Mgmt & Issuance System, RSG Claims Administration System, Siebel 8.1,

Oracle AR

Tools: MS Access, Word, Excel, Monarch, Outlook, HP

Quality Center, Sharepoint, Adminitrack (Bug Tracking

System), Numara (Bug Tracking System), Visio

PROFESSIONAL EXPERIENCE

Church Pension Group, New York, NY - https://www.cpg.org

Jan 28, 2013 - July 24, 2013

Production Support / Sys Analyst

. Analyzed causes of Siebel & Oracle AR production problems and

suggested methods for improvement.

. Resolved data quality issues raised by end users in each of the Siebel

& Oracle AR applications.

. Provided IT support for production related issues.

. Worked with remote users, providing on-going application support.

. Managed code & configuration changes on Test & Production

Environments.

. Run Daily Siebel to Oracle 'AR Policy Interface' and 'Auto Invoice'

processes.

. Executed Monthly Invoice, Statements & Dunning processes in Oracle AR.

. Submitted problems and user requests in Numara (HD Tickets).

. Responsible for developing and executing Test Scenarios & Test Cases.

. Created detailed UAT matrices and coordinated UAT testing.

. Gathered business requirements for unstable processes (New Bus,

Endorsements, Cancellations, Renewals) and documented workflows using

Visio.

. Participated in Interviews of prospective employees.

QBE Ins, North America, New York, NY - www.qbena.com

May 8, 2012 - Jan 18, 2013

Quality Assurance Tester

. Reviewed requirements specifications and prepared test strategy/plan.

. Prepared and executed test scenarios/test cases to include functional,

regression, and integration testing, coordinating all phases of the

System Development Life Cycle.

RENEE MARKAKIS - page 2 - 718-***-**** -

*********@*****.***

. Captured and created report quality metrics, in HP Quality

Center, for QA testing phases.

. Assisted with user acceptance test (UAT) activities as needed.

. Drove defect identification, tracking and resolution.

. Offered weekly project condition to the project managers and vendors.

ProSight Specialty Insurance Co., New York, NY

Nov 1, 2010 - Nov 16, 2011

(Formerly Mutual Marine Office, Inc. / NYMAGIC)

www.prosightspecialty.com

Access Report Developer & Production Support

. In charge of maintaining business as usual during the transition

period from MYMAGIC to ProSight Specialty Insurance.

. Conducted knowledge transfer sessions of existing applications and

reports to the incoming team.

. Provided the new management with policy & claims statistical

information and reports essential for time critical decision making.

. Continued generating monthly custom reports & managing Production

Support of the SDS modules: Policy, Claims, and Collections.

Mutual Marine Office, Inc. / NYMAGIC, New York, NY -

1987 - Oct 31, 2010

www.mmo.com / www.nymagic.com

A Commercial Lines Property and Casualty and Ocean Marine insurance

company.

Production Support, QA/SYS & Data Analyst / Access Report Developer

. Experienced in Underwriting & Claims application development,

analyzing business requirements specifications for Marine and Property

& Casualty Lines of Business.

. Developed and maintained monthly reports for top management, which cut

tremendously the preparation time of gathering statistical information

for monthly Board meetings.

. Designed and run monthly comparison reports of current and prior year

Written Premiums to assist underwriters in tackling profitable lines

of business.

. Wrote ad hoc data scans & reports to support NYMAGIC business

personnel, with direct input from underwriting, claims, actuarial &

accounting personnel.

. Analyzed over 300 legacy production reports and substituted them with

about 70 reports which were generated utilizing Microsoft Access.

. Gathered and created functional specifications on Underwriting and

Claims requirements for the implementation of Policy and Claims (SDS &

Phoenix) Administration Systems.

. Responsible for the day-to-day system issues provided first-level

support, troubleshooting, prioritizing multiple requests and resolving

System Configuration related issues.

. Production Support leader offered guidelines to underwriting & claims

personnel to resolve transactional data issues, reducing the time of

Premium and Claims processing.

. Assigned Production Support tickets to appropriate IT staff, ensuring

that defects were being addressed in a timely manner.

. Monitored the performance and successful completion of overnight

Premium & Claims batch processing.

. Strong QA methodology in creating detailed Test Plans, Procedures,

Test requirements, Test Strategies, and Test execution, coordinating

all phases of the System Development Life Cycle.

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. Supervised System Integration, Regression and Acceptance manual

testing, providing on-going support to

business users.

. Cooperated and performed with development and vendor groups to resolve

the difficulties came across in a test execution.

. Liaison between IT and business users to ensure accurate

business/system requirements.

. Created and documented business requirements and process/workflows for

system integration.

. Assisted in the planning, support and deployment of new applications

and enhancements to existing applications.

. Performed Baseline of the SDS and NYMAGIC's subsystems for SOX

compliance.

EDUCATION:

. Albert Merrill School, New York, NY-Data Processing & Programming

. Baruch College, New York, NY

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