Customer Service Manager
Resume:
Dorothy Epril Lettau
Deltona, FL 32738
*******@*****.***
Objective
To obtain a position where I can utilize and contribute my experience in customer satisfaction.
Skills
Adept with both internal and external customers at all levels via telephone and email, to ensure successful
communications through actively listening and probing questions, team player, efficient problem solver,
experienced in using computers and ten key number pad
Experience
Commercial Parts and Service April 2011 August 2003
Parts Specialist
Identify OEM replacement parts for restaurant equipment using schematics both online and through
manual research, enter orders using company Tera Term program to compile purchase orders, managed,
and tracked customer orders through shipment fulfillment assuring customer satisfaction
Crystal Classics February 2003 May 2000
Store Manager, Assistant Manger
Managed store employees including training of new staff, controlled inventory through ordering products
that sold, complete store operations including bank deposits, scheduled special store events
Wendy’s International
Assistant Manager, Shift Manager May 2000 July 1997
Prepared foods, supplied excellent customer service satisfaction, managed, lead crews during shifts,
maintained inventory levels, cash control, successful handled customer complaints
Education
Columbus State Community College January 2012 March 2013
GED State of Ohio Received 1990
Contact this candidate