Customer Service Sales Representative

Vera Crumble

*** ******* *** - ******, ** *****

*************@**********.*** - 518-***-****

An interesting position with a growing company that is ready to put me up for a challenge and allow me to

utilize my exceptional skills with a chance of advancement

Work Experience

Inside Sales Representative/Customer Service

Albany Calls

Albany, NY

October 2012 to July 2013

Responsibilities

Answer incoming calls call others and use the promotion we have for their utility company to hope to gain

access to a potential sale. To Be Honest and not false advertise program

Accomplishments

I made alot of sales and learned it was something i was good at

Skills Used

Communication and customer service

Building Maintenance

Empire State Plaza

New York, NY

October 2011 to August 2012

• Clean and maintain floors, walls, windows, bathrooms, empty trash and dust in the Empire State Plaza

• Clean and maintain grounds in and around Empire State Plaza

Personal Care Aide(PCA)

Belvedere of Albany

Albany, NY

February 2011 to August 2011

• Assist clients with non-medical daily personal functions and provide companionship

• Provide a source of social support for some patients and often participate in recreational activities

• Help with daily living tasks

Clothes Sorter

Salvation Army Warehouse

Albany, NY

June 2008 to May 2009

• Responsible for intake, sorting and documentation of all donated goods

• Place clothes in bundles of 25 tie and prepare them for distribution to local stores in the Capitol District

• Lift material 50lbs, donation bags and appliances

• Maintained a clean and safe work environment during business hours also at the end of shift

Secretary

Flo Entertainment

Albany, NY

July 2007 to April 2008

•Provided secretarial support; greeting and assisting visitors, resolving and referring arrange of

administrative problems and inquiries, distribute incoming faxes and courier packages

• Complied and maintained records of the business transactions and office activities of establishment,

while utilizing knowledge of system or procedures; copied data and complied records and reports

• Received, opened routed, and distributed incoming mail, answered correspondence and prepared

outgoing mail

• Answered incoming calls and responded to inquires in a courteous manner

• Operated switchboard phone

Customer Service

AJ Wright

Troy, NY

February 2006 to May 2007

■deal directly with customers either by telephone, electronically or face to face

■respond promptly to customer inquiries

■handle and resolve customer complaints

■obtain and evaluate all relevant information to handle inquiries and complaints

■perform customer verifications

■process orders, forms, applications and requests

■direct requests and unresolved issues to the designated resource

■manage customers' accounts

■keep records of customer interactions and transactions

■record details of inquiries, comments and complaints

■record details of actions taken

■communicate and coordinate with internal departments

■follow up on customer interactions

Education

Cosmetology License in Cosmetology

Austin's School of Spa Technology -

Albany, NY

2012 to 2013

Certificate in Construction Research

National Center for Construction Education and Research

November 2009

GED

Adult Learning Center Albany -

New York, NY

June 2005

REFERENCES UPON REQUEST

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