Management Customer Service

STEVEN MULLENEAUX

***** *. ****** ** ? Surprise, AZ 85379 ? 623-***-**** (H) ? (623)

***-**** (C) ? ***********@*******.***

SUMMARY

Over 14 years of experience in human capital management functions with

personal particular depth in recruitment, performance, learning, and human

resource management systems administration and automation solutions.

Personal reputation as innovator, responsive, quality-focused and internal

customer-centric. Ability to construct and convey comprehensive training

with easy to follow guides. Operate with excellent project management,

presentation, computer, and problem solving skills. Detail minded, self-

directed and a quick study.

PROFESSIONAL EXPERIENCE

Healthways, Inc. - The largest independent global provider of well-being

improvement solutions, serving approximately 40 million people on four

continents. Remote Employee - AZ, Corporate Office - Franklin, TN 2008 -

Sept 2013

Director, HR Operations 2008 - 2013

Responsible for the review, analysis, reporting and optimization of all

enterprise-wide HR related technology systems: including applicant

tracking, learning management, performance management, compliance

reporting, new hire data feeds, and drug/background testing. Duties

include implementation, testing, support, maintenance,

innovation/enhancements, reporting, monitoring data process flow across

platforms, user security, training and mentoring, vendor relationships,

and optimizing user effectiveness for daily use by all domestic and

international employee and contingent work force.

Notable Accomplishments:

. Complete revamp of hiring process to fulfill company's needs at all

levels, resulting in the stabilization and consistency of hiring and

drug/background check practices across all sites, while ensuring

contractual obligations were met.

. Authored and delivered comprehensive and easy to follow training (in

person and remote), manuals, and guides including periodic

communications to educate and reinforce system enhancements and

processes.

. Awarded Green Belt certification for leading project to allow new hire

data to flow between applicant tracking and HRIS systems. Improved

efficiency resulted in improved new hire experience, increased accuracy,

eight day reduction in procuring equipment/id's/access for new hires,

realized labor savings of over $19,000 per year, and allowed

reallocation of resources for additional $48,000 per year.

. Integrated applicant tracking and background systems producing increased

data accuracy and candidate experience, and reduced turnaround time.

. Documented process flow of entire end-to-end recruitment process,

including a background decision matrix for consistency.

. Automated payment notifications for employee referrals, relocations, and

sign-on bonuses.

. Streamlined and automated reporting to internal partners, reducing

preparation time by as much as 90%.

. Developed enhanced, user-friendly excel form to manually track 2012

performance but still allowed for companywide consolidated data

reporting. This temporary process allowed company to use saved expenses

to implement new system.

. Headed vendor selection of applicant tracking, performance management

and drug/background testing, and participated in learning management and

verification of employment selections. Selections resulted in increased

user acceptance and performance, and enhanced system capabilities.

Realized cost savings of almost 30% annually on performance management

system, and over 10% annually on background testing.

. Automated delivery of annual HIPAA and company compliance to new and

existing employee and contingent workforce.

. Ensured thorough testing, implementation and documentation of system

start ups, patches, upgrades and platform changes with no impact to user

experience or performance.

. Troubleshooting and maintenance for HRIS security, query

scheduling/editing, access and single sign-on for various systems..

. Federal reporting of Affirmative Action, State of Tennessee New Hire,

EEO-1, and Vets100.

. Developed, maintained and reported monthly and annual Healthcare

Sanction (OIG/EPLS) audits on staff.

. Established SOX, Internal Audit and Policy and Procedure controls to

monitor user permissions, labor/offer approvals, and ensure

drug/background checks reconciled to standards.

. Successfully reorganized resource center for assistance with benefits,

salary and employee data.

. Effortless retrieval of archived data/statistics for discontinued

systems.

. Served as disaster relief expert for human resource management systems.

. Received third highest management score in the company on colleague

engagement survey.

CVS Caremark (formerly Caremark, AdvancePCS, PCS Health Systems, PCS) -

Fortune 25 health services leader with national presence and over 200,000

employees Scottsdale, AZ 1992 - 2008

Sr. Recruitment Administration Analyst (promotions - Rec. Systems

Analyst and Rec. Systems Specialist) 2001 - 2008

Responsible for thought leadership and administration for design and use

of enterprise-wide recruitment systems including: talent relationship

management system administration, applicant tracking, on-boarding,

compliance reporting and drug/background testing. Duties include

maintenance, continuous system innovation/enhancements, testing,

compliance, training and mentoring, and reporting for system that has

managed over 20,000 requisitions since inception and is used daily by more

than 50 recruiters in geographically dispersed operating environment.

System houses talent profiles for more than 200,000 individuals.

Notable Accomplishments:

. Completely revamped entire hiring process to fulfill all talent

acquisition requirements for all levels of hiring.

. Recognized by executive leadership for having leveraged technology to

reduce labor for non-value-added work; talent acquisition process from

requisition to candidate capture through on-boarding is electronic

allowing recruiters to focus on relationship building and optimal

selection vs. less valuable transaction management.

. Built SOX controls - leveraging technology and audit controls - to

ensure that labor approvals; candidate on-boarding; background checks

and government certifications reconciled to standard.

. Established a paperless end-to-end recruitment system - from creation of

requisition to on-boarding of candidates.

. Single click job posting to external websites to drive recruiter

productivity.

. Systems integration to upload hires directly from recruiting to payroll,

reducing labor and increasing quality and productivity.

. Electronic transmissions to background vendor and streamlined procedures

to decrease time for candidate evaluations.

. Established a background decision matrix for consistency in conjunction

with executive HR leadership, Compliance and Legal.

. Automated notifications to internal HR and partner organizations on

necessary milestones with candidate processing.

. On-demand system training delivered via technology to large teams of

geographically dispersed recruiters.

. Created and conceived extensive and easy to follow manual.

. Integrated provisioning system to allow partner internal functions to

procure equipment and prepare for new hires.

. Conceived, won approval for and implemented on-line employee referral

program, accounting for over 25% of external hiring.

. Developed excellent relationship with vendors. Invited to contribute to

next generation product solutions.

. Presented to peers at other employers at multiple vendor conferences to

showcase our innovative use of technology.

. Worked on several company integrations, combining multiple systems and

procedures into one best practice.

. Developed new hire engagement survey and prepared for administration to

occur in a technology enabled environment.

. Developed and maintain version control system to log document changes.

Sr. Employment Coordinator, Applicant Tracking Administrator (promotion

- Employment Coordinator) 1998 - 2001

Responsible for designing, training, and maintaining company's first

applicant track system and maintain all requisition postings.

Notable Accomplishments:

. Administered first electronic requisition form, including special

customization of software to meet departmental needs.

. Created, customized and delivered specialized training and

instructional guides.

. Established and maintain company-wide employee referral program.

. Created policies, procedures and standards for department.

. Streamlined the posting process and decreased turn-around-time

Section Leader - Client Services Teams 1993 - 1998

Line leadership roles responsible for performing client services functions

in prescription benefit management activities. Served as front-line

leader of assigned service representative team with responsibility for

quality, service and appropriate cost management.

Notable Accomplishments:

. Developed training program for on system and procedural process.

. Created and taught classes for claims processors and adjusters in

coordination of benefits.

. Built tracking system for client requests to assist in monitoring their

progress and assure turnaround time guidelines are met.

. Created procedure to streamline rush process.

. Developed employee recognition program.

. Established business cases for the client in the following areas:

foreign claims, exception process, nursing homes, reject notification,

and new claim forms.

Customer Service Representative 1992 - 1993

Responsible for assisting pharmacists on claim payments or rejections for

on-line adjudication. Verified active status of member's eligibility, and

remained current on various plan parameters.

EDUCATION

Arizona State University Tempe, Arizona 1991

Bachelor of Science degree in Business Management

Phoenix College Phoenix, Arizona 1989

Associate Arts degree with Business emphasis, Valedictorian

HUMAN RESOURCE BUSINESS TECHNOLOGIES

Taleo Enterprise Recruiter, Taleo Learn, Taleo Performance, Kenexa

Recruiter BrassRing, Resumix, Greentree, PeopleSoft, HireRight, Kroll,

ChoicePoint.

COMPUTER SKILLS

Business Objects, Access, PowerPoint, Excel, Word, Visio, Outlook,

UltraEdit, Adobe Pro, CuteFTP, FileZilla, Snagit, SharePoint, TrackVia, and

Webex.

Contact this candidate