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Registered Nurse Customer Service

Location:
Chicago, IL
Posted:
October 04, 2013

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Resume:

Jessi L. Taylor R.N.

**** *. ****** ******

Chicago, IL 60618

773-***-****

**************@*****.***

EDUCATION Chamberlain College of Nursing BSN in Nursing December 2013

Truman City College ASN in Nursing May 2012

Career Training Center of Chicago Certified Nursing Assistant 2008

Columbia College Chicago B.A. in Theatre & Costumes Design 2005

HONORS SNA Member

Phi Theta Kappa Honors Society, Truman College

Columbia College Deans List ’02-‘05

CERTIFICATIONS Registered Nurse

Certified Nurse Assistant/Aide

Certified CPR (BLS For Healthcare Providers)

WORK EXPERIENCE

Mid America Rehabilitation Center (Aug 2012-Present), Chicago, IL

Wound Care Nurse

• Providing daily skin and wellness assessment, ensure patient's safety and daily needs are met.

• Conducting admissions, discharges and documents the findings.

• Executing daily wound care orders and modalities to patients.

• Educating patients on wound status and wound prevention such as proper nutrition, turning/repositioning,

and promoting improvement of circulation.

• Meeting with, discussing, and educating family member or guardians on patient's status, progress, and

ordered treatments.

• Assisting wound care doctor on weekly rounds and consistent communication about patient status to all

attending physicians.

Mid America Rehabilitation Center (Feb 2012-Present), Chicago, IL

Floating Floor Nurse

• Administered accurate medication through intravenous, intramuscular, subcutaneous, g-tube, and oral

routes.

• Provided daily care, safety, and ensured that all basic needs were met as well as the patient remaining

comfortable.

• Educated and discussed health maintenance with patients in regards to new diagnosis, medications,

daily care, and wellness

• Cared for 25-58 patients in variety of settings. Experienced with working acute care/ med-surg,

dementia, and psych floors.

• Developed strong therapeutic bond with patients, ability to quickly assess and address patients’ needs.

• Collaborated with health care providers, nurse supervisors, dietary department, occupational therapist

and physical therapist to ensure patients’ needs were fully met.

CLINICAL EXPERIENCE

Swedish Covenant Hospital (Aug-Dec 2010), Westlake Hospital (Jan-May 2011), Mercy Hospital (Nov-Dec 2011

& April-May 2012), Chicago, IL

Medical Surgical Adult Rotation

• Provided daily care to patients, ensured all basic daily needs were met and ensured patient safety.

• Administered accurate medication through intravenous, intramuscular, subcutaneous and oral routes.

• Verified correct dosages.

• Educated patients and families about new diagnosis and about in home administration of treatments that

included the following: specific nutrition / dietary needs, medicines, exercises specific to diagnosis, and

ways to promote emotional wellbeing.

• Informed clients regarding drug mechanisms as well as potential side effects.

• Assisted staff nurse on daily tasks, commitments, procedures, and communication with other health care

providers.

St. Elizabeth’s Hospital (Jan-Feb 2012), Chicago, IL

Skilled Nursing Rotation

• Conducted assessment of vital signs, monitored blood glucose levels of all clients and neurological status

of acute patients.

• Provided daily care and assisted clients to physical and occupational therapies.

• Completed medication administration and verification as well as medication education.

• Engaged in chronic condition education and discharge teaching.

St. Mary’s Hospital (Oct-Nov 2011), Chicago, IL

Psychiatric Rotation

• Engaged in therapeutic communication with patients.

• Developed Therapeutic contracts as well as charted IPR and nursing diagnosis.

• Organized and supervise group activities/ games in the Milieu.

• Oversaw the safety of acute patients.

Children of the Heart at Sacred Heart School (Feb-March 2012), Chicago, IL

Pediatrics Rotation

• Observed and engaged in age appropriate play with infants and toddlers.

• Educated mothers about nutrition, appropriate discipline, and growth milestone.

• Shadowed school nurse, assisted her with daily tasks, and tended to students’ health complaints.

• Aided in administration of school related health problems and referrals.

St Mary’s Hospital (Aug-Sept 2011), Chicago, IL

Maternity

• Provided comprehensive assessment to new mothers and assisted with daily care.

• Educated mothers on lactation, nutrition, and basic infant care.

• Assessed newborns, provided daily care, and observed basic procedures.

WORK EXPERIENCE

Chicago Canine Rescue, Chicago, IL

October 2007- August 2012

Shift Leader

• Educated volunteers, staff, and adopters about medical and behavioral concerns, training protocols, and

safety for the animals.

• Worked efficiently in a fast-paced, high stress environment in order to keep the dogs calm and

comfortable while maintaining a clean and presentable shelter.

• Administration of medications and completing veterinary orders, wound care, maintain isolation

precautions, monitoring the diet for at least 80 dogs.

Hubba-Hubba, Chicago, IL

August 2001 – November 2010

Assistant Store Manager

• Provided a unique and tailored customer service experience for every customer based upon their

own personal preferences and needs.

• Managed store operations including: sales, receiving, pricing, stocking, buying, and organizing displays.

• Organized and managed the charitable donations program for the store.

• Responsible for developing positive relationships with new customers and existing clientele to ensure

their satisfaction and guarantee their loyalty to the store.



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