Sales Customer Service

Dayanara Cuello

*** ******* ***

****************@*****.***

Bronx, NY 10455

Cell: 603-***-****

Dedicated sales manager with 6+ months of experience in retail sales and operations. Consistently achieve record high

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Respected builder and leader of sales-focused teams; instill a shared, enthusiastic commitment to sales as a key driver of company goal

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attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

REAS OF EXPERTISE

A

Retail Sales Management Customer Satisfaction Enhancement Teambuilding & Training

Complaint Handling & Resolution Front End Supervision Cost Reduction Strategies

Retail Operations Management Sales & Margin Improvement Order Fulfillment

ROFESSIONAL EXPERIENCE

P

Moorehead Communications/Verizon Lawrenceville, NJ 04/13 to still working

Sales Rep, 04/13 to 07/13

Sales Rep for a leading company that its main goal was to satisfy the Customer Selected Contributions:

Went through various training programs to improve my knowledge with verzion.

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Managed inventory, shipping phones and keeping track of trade ins.

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I was one of the top sellers for selling insurance packages.

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I sold fios and dish network.

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Custom Wireless / T-Mobile Manchester, NH

Retail Sales/Associate Manager, 11/2011 to 02/2013

Retail Sales Representative, 10/2010 to 11/2011

Promoted to manager position to recruit, train and supervise. Foster an environment in which guests enjoy high levels of service and employees are motivated

to deliver top performance. Selected Contributions:

Won three awards when I was with the company for “Being an All Star in Sales,” “Most Profitable location” and being “Promoted to Assistant

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Manager.”

Directed 5 employees and managed sales, inventory, merchandising, shipping phones, organizing files, scheduling, and safe counts.

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Served on special taskforce charged with turning around under-performing stores. Trained CSRs and went to struggling stores, and contributed to

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improvements in guest satisfaction and sales.

Exemplified the second-to-none customer service delivery for which Adventure Works is nationally renowned in all interactions with customers.

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DUCATION AND TRAINING

E

9/08 to 6/11

Manchester West High School Manchester, NH

Earned High School Diploma

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, time management, leadership,

and performance assessment.

Volunteering: I volunteered at the Boys and girls club of Manchester and also at the Salvation Army “Kids Café”.

*References available upon request

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