Customer Service Manager

BRIAN LEVIEL

***** ** ********* *****

Damascus, Oregon

503-***-**** cell

503-***-**** home

******@*****.***

FIRST STUDENT

Gresham, Oregon

School Bus driver - 07/15/2013 to Present

. CDL "B" with air brake and passenger certificate

PERFORMANCE MOBILITY

Portland, Oregon

Manage technicians and provide service for handicapped vehicle for the

largest mobility conversion company in Oregon.

. Familiar with electronic equipment and tools including, oscilloscope,

multimeter, voltmeter, ohmmeter and soldering gun; Able to interpret

and use engineering drawings, schematics, formulas and other technical

documents.

Manager, Repair Shop - 01/2008 to 08/2009

. Manage daily running of customer repair shop, including supervision of

four employees.

. Manage modification and repair of customer vans and cars, as well as

commercial vehicles.

. Supervise installation of transfer seat bases, hand controls,

wheelchair lifts and low effort power steering and power brakes.

. Service writer for daily repairs, determine repair needs and assign

jobs to technicians.

. Complete warranty claim forms.

. Schedule appointments for repair of customer lifts, new lift

installations, hand-control installations, wheelchair tiedowns and

other adaptive equipment.

. Oversee vehicle modification from start to finish. Complete final

fitting for client and vehicle.

. Trained technicians and responsible for hiring.

. Represented Performance Mobility at auto show booth by giving

information and answering question from attendees.

RICON CORPORATION

Panorama City, California

Provided technical expertise to colleagues and customers in a mid-sized

corporation that designs, manufactures and installs wheelchair lifts and

ramps for commercial bus, transit, motorcoach and passenger rail vehicles.

Senior Technical Adviser - 2002 to 2006

. Photographed and videotaped the operation, technical repair and service

of Ricon products for use in technical documents and training videos.

Produced videos including writing, directing, camera, editing and

voiceovers.

. Wrote detailed technical installation instructions and illustrated them

with still photographs I took using Adobe PhotoShop.

. Photographed manufactured parts that were used for online ordering and

brochures. Wrote service and technical bulletins used for Ricon products.

. Trouble-shot electrical and mechanical lift problems.

. Managed warranty repairs on wheelchair lifts for contracts with Orange

County Transit and City of Torrance Transit. Assessed, supervised and

scheduled repairs as well as trained repair technicians.

. Authorized requests from sales and service technicians to add parts into

existing spare parts list.

. Attended Engineering Change Order (ECO) meetings and coordinated new

information with the sales and service departments.

Senior Technician - 1997 to 2002

. Designed and installed mounting kits for new products including

wheelchair lifts and ramps, power doors, and power seatbases.

. Reviewed old products and installation kits. Redesigned as needed. Worked

closely with engineering and machine shop personnel to produce new parts.

. Developed prototypes of new installation kits and products.

Wrote technical instructions for new installation kits and products.

. Traveled as needed to OEMs and end-users to trouble-shoot and repair

lifts and other Ricon products.

ADVANCED MOBILITY CORPORATION

Van Nuys, California

Managed technicians and provided customer service for customized

conversions of handicapped vehicles in a highly respected mobility

conversion company.

Manager, Manufacturing and Repair Shop - 1987 to 1997

. Managed daily running of production shop and customer repair shop,

including supervision of eight employees.

. Managed modification and repair of customer vans and cars, as well as

commercial vehicles.

. Supervised production and installation of owner-designed extended doors,

lowered floors, transfer seat bases, and sensitized power steering and

power brakes.

. Service writer for daily repairs, determined repair needs and assigned

jobs to technicians.

. Scheduled appointments for repair of customer lifts, new lift

installations, hand-control installations, wheelchair tiedowns and other

adaptive equipment.

. Oversaw vehicle modification from start to finish. Completed final

fitting for client and vehicle.

. Trained technicians; responsible for hiring.

. Gave information and answered questions from industry attendees and

customers at Advanced Mobility booth at trade shows.

Technician/Buyer - 1982 to 1987

. Ordered and maintained inventory for all shop materials and tools.

. Repaired lifts and hand controls for customers.

. Installed lifts, hand controls, bubbletops, tiedowns, seatbases, and

other adaptive equipment.

COMPUTER SKILLS

Computer literate in IBM and Macintosh environments. Experienced in Final

Cut Pro, Adobe Premiere Pro, Adobe Photoshop CS, Microsoft Word, PowerPoint

and a variety of other programs.

REFERENCES

Available upon request.

Contact this candidate