Customer Service Representative

Wende M. Smith

*** ******* **** *****

Inman, SC 29349

Home: 864-***-****

Cell: 864-***-****

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OBJECTIVE:

To contribute significantly to a dynamic, progressive

organization by utilizing my talents,

skills, and educational background to help improve operational

efficiencies.

EDUCATION:

Bachelor's of Science Degree in Computer Science from

Claflin University in Orangeburg,

SC. Cum Laude Graduate 1994.

Graduate course in Aerosol Technology at the University of

Missouri in Columbia, MO. June - August

1993.

Customer Relations Training Certification at MPI Southern

Fineblanking in Cowpens,

SC. February 1997.

Master's of Business with a concentration in Business

Management from Strayer University in Greenville, SC.

Honor Graduate June 2006.

Six Sigma Black Belt certification June 2007.

Doctorate of Business Administration with a concentration

in Global Supply Chain Management at Walden

University online-November 2009 - present (currently

enrolled).

EXPERIENCE: Draxelmaier Automotives (October 2012-Present)

Supply Chain Management Raw Materials Supervisor

Manage a department consisting of raw material planning

personnel. Provide day to day assistance in the overall

operation of the plant by maintaining inventories for raw

materials. Provide overall satisfaction for our external

customers by ensuring raw material accuracy regarding

engineering changes and new parts. Work with major

automotive customers to ensure accuracy and customer

satisfaction. Complete daily reports regarding inventory

issues, obsolescence, and arrivals. Provide performance

reviews and establish KPIs for employees.

. HOST software

. Managerial skills

. Logistical knowledge (inventory flow, transportation,

and packaging)

. Customer Service

. Planning/MRP

. Problem Solving

. Overall inventory reduction

. Procurement

. Cost Savings

. Excel/Word

Lear (December 2011- October 2012)

Materials Planner

Conducted the planning for hundreds of parts for the daily

operation of the facility. Ensured inventory levels for a

JIT operation. Provided assistance with other material

planning responsibilities when necessary in order to

maintain on-times shipments to the customer. Handled

inventory management and physicals for managed parts.

. AS400

. Logistical knowledge

. Problem Solving

. Inventory Control

. Planning

Lubrizol Advanced Materials, Inc. (April 2003 - December

2011)

Logistics Manager (2007-2011)

Managed a department consisting of shipping/receiving and

inventory control personnel. Provided

day to day assistance in the overall operation of the plant

by maintaining inventories for both raw materials, plant

necessities and finished goods through cycle counting, MRP,

and yearly physicals. Enhanced production by providing a

weekly planning schedule that helped with keeping material

available for both internal and external customers.

Provided overall satisfaction for our external customers

through our shipping and customer service departments by

acting as a "liaison" for individuals providing information

necessary regarding material shipments. Completed monthly

reports on inventory cost, production variances, and on-

time shipments. Maintained departmental budget. Provided

performance reviews for employees. Negotiated pricing and

contract pricing for transportation carriers utilized by

the site.

. SAP software

. Managerial skills

. Logistical knowledge (Fowarders, commercial invoices,

NAFTA)

. Certification in IATA, DOT and IMO shipping

. Customer Service

. Planning/MRP

. Problem Solving

. Inventory Control-Reduction of obsolete inventory by 35%

. Procurement

. Cost Savings

Customer Service Representative (2004-2006)

Speak with customers on a daily basis. Handle customer

orders and issues. Create bill of lading, pick list, and

packing slip for customer

shipments, schedule shipments, handle invoicing, and acknowledgement

of all

customer needs. Knowledge is

needed in the following areas:

. Great Plains Software

. SAP Software

. Logisitcs

. Customer Relations

Production Planner (2003-2004, 2006)

Plan the daily operations for a chemical manufacturing

facility. Create a weekly schedule for three different

plants. Handle shipments of bulk containers. Maintain inventories of raw

materials as well as finished goods. Purchase raw

material and work as a liason between shipping and customer service.

Knowledge is

needed in the

following areas:

. SAP Software

. Great Plains Software

. MRP System

. Microsoft Excel and Word

. Inventory Control

. Logistics

Specialty Industrial Products, Inc. (May 2000 - November

2002)-Company Closed

Production Planner

Planned daily operations for a chemical manufacturing

facility. Created and maintained daily

spreadsheets on month to date sales versus invoiced customer orders.

Handled the daily incoming and outgoing shipping of

materials and samples. This required knowledge in the following areas:

. Macola System

. Microsoft Excel and Word

. Inventory Control

. Logistics

. Acting Purchasing Coordinator

. Customer Service backup

Sybron Chemicals, Inc. (August 1997 - May 2000)

Customer Service Representative

Handled daily orders and complaints from garment customers

world wide. Coordinated the logistical analysis for

satellite warehouses nationwide. Handled the completion of

export documentation as well as hazardous documents for

shipping purposes. This required knowledge in the

following:

. Inventory Control

. Microsoft Excel and Word

. Hazardous Materials

. Customer Relations

MPI Southern Fineblanking (September 1996 - August 1997)

Production Scheduler

Managed and scheduled fineblanking operations for products

issued to major customers of MPI. Created and

maintained shipping schedules. Answered incoming calls from customers

regarding complaints and inquires concerning

shipments. This required knowledge in the following areas:

. AS400 computer systems

. Operational functions of raw materials

. Customer Relations

. Scheduling Sub-Contractors

Adidas America (June 1994 - September 1996)

Receiving Coordinator

Coordinated administration of all inbound receipts for a

500,000 sq. ft. distribution

facility, which required knowledge in the following areas:

. AS400 and RS6000 Computer Systems

. Assisted with the development/training of operational

procedures

. Workflow Administration

AUXILIARY

SKILLS: Spanish, Customer Service Skills, dBase III and IV, Lotus

1-2-3, PASW Statistics 18,

Windows 2007, Power Builder, C++, Microsoft Works, TRIM,

RS6000, and AS400, SAP, Great Plains.

REFERENCES:

Available upon request.

Contact this candidate