Technician Software

Donald Pellerin

203-***-**** ********@*****.***

Objective: Leverage my managerial and technological experience to support and maintain hardware,

software and network infrastructure for a leading corporation. In addition to being an asset to an

organization, I look forward to learning and being challenged with new software/technology in the

industry.

EXPERIENCE

Aetna Inc. Hartford, Connecticut Desktop

Support Specialist July 2011 present

● Establish workstations for employees with Desktop PCs, laptops, and printers for company and

employees

● Analyze and repair hardware equipment including hubs, routers, PCs/laptops and laser printers.

● Provide feedback to improve internal operations through wide scale replacements of out dated

work workstations and servers

● Establish, maintain and support through remote desktop and Citrix clients

● Provide customer support for internal and external clients via phone and in person

● Setup and troubleshoot enterprise Blackberry’s, IPhones, IPads and Apple computers via mdm

application

● Extreme involvement with new software programs of technology advancement for better systems

availability

● Implement and learn new programs when available

Community Residences Inc. Southington, Connecticut

Assistant Systems Administrator November 2010 May 2011

● Setup PCs, laptops, and printers for company and employees

● Troubleshoot and repair hardware equipment including servers, hubs, routers, PCs/laptops and

laser printers

● Improve internal operations through wide scale replacements of out dated work workstations and

servers

● Administer and support remote desktop and Citrix clients

● Support and edit user accounts via active directory

● Provide customer support for internal and external clients via phone and in person

Hewlett Packard Connecticut

Field Service Technician, Bank of America September 2008 – May 2010

Set up PCs, laptops, servers and printers for employees at Bank of America in Ct

●

● Troubleshoot and repair Bank of America branch hardware equipment including servers, hubs,

routers, PCs/laptops and laser printers

● Improve internal operations through wide scale replacements of out dated work workstations and

servers

Install and support banking and financial software

●

Create back up plans to ensure complete data fidelity

●

Execute disaster recovery protocols for branch workstations

●

Provide customer support for internal and external clients via phone and in person

●

Comserve, Inc. Meriden, Connecticut

February 2004 – September 2008

Assistant Manager & Computer Technician

● Troubleshoot, upgrade and retrofit PCs, laptops, servers, printers and network hardware for

customers

● Set up and maintain customer network infrastructure

● Perform local, real time customer support including repair calls

● Manage Comserve client billing and accounts receivable

● Oversee available hardware and software for future installation

TRAINING & CERTIFICATIONS

CompTIA A+ hardware and software

●

Certified Toshiba service technician

●

HP desktop, laptop and printer certified

●

Dell and Lenovo certified

●

EDUCATION

Gateway Community College

Computer Engineering/Electrical Engineering

North Haven, Connecticut

2001 – 2003

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