Customer Service Administrative Assistant

RAMON CEPEDA

** ***** **.

Valley Stream, NY ****1

Tel.: 516-***-****

Email: *********@*******.***

OBJECTIVE: An administrative support position utilizing practical

knowledge and experience in private corporate and NCO

sectors, while offering an opportunity for continued

professional growth and career advancement.

PROFILE: * Intelligent, resourceful administrative professional

accustomed to troubleshooting, identifying and resolving

diverse issues.

* Succinct verbal and written communicator with persuasive

interpersonal skills; foster and maintain strong client

relationships; interact amicably and constructively with

individuals and groups on all levels.

* Highly organized, analytical, detail oriented and

meticulous with strong prioritizing and time management

skills.

* Work efficiently on own initiative or in team setting with

minimal supervision.

* Bilingual-Fluent and literate in English and Spanish.

* Computer literate-IBM PC, Mainframe, Sabre systems, QuickBooks,

Windows NT/XP; MS Office 2000 (Word, Excel, Access,

PowerPoint); MS Outlook; Adobe Acrobat, Photoshop, Lotus

1-2-3.

EXPERIENCE:

05/13-Present Virgin America-Jamaica, NY

Guest Services Teammate

. Perform the full range of Guest service functions including:

. Ticketing

. Guest check-in and assistance

. Gate management / boarding announcements

. Baggage Services - lost luggage claim processing

. Responsible for driving the Jet-Bridge for Guest loading and

unloading.

. Perform cleaning of the aircraft cabin.

. Determine aircraft performance and weight limitations

. Plans and communicates mail, freight, and luggage loading

procedures

. Determines and communicates any Guest capacity or weight

restrictions

. Distributes flight plans, flight release, fuel slips, and

load messages

. Other duties as assigned by manager.

. Include assistance with station auditing and reporting

duties.

06/06-09/12 Jetblue Airways-Forest Hills, NY

Customer Service Coordinator

. Customer advocate for JetBlue Airways.

. Responsible for connecting customer protection, travel

vouchers, flight

clarification reports and customer protection report

management.

. Restrict payload on flights as needed in the reservation

system.

. Update flight information in Sabre Flight Track Plot System.

. Provide customers with excellent customer service.

. Conduct check-in prcoess for customers via computer

. Verify Customers' personal identification.

. Announce flight arrivals, departures, and pre-boarding

information via

the public address system..

. Certified Ground Service Coordinator.

10/04-03/06 Enterprise Rent-a-Car- Whitestone, NY

Recruiting Administrator

. Handled all written correspondence with job applicants and

candidates currently in the hiring process.

. Conducted phone interviews to determin applicant

competencies.

. Helped recruiters sort through resumes and applications

over the internet and intranet.

. Conducted all pre-employment checks on applicants (i.e.

business and personal references, driving record, credit,

and social security).

. Corresponded with schools and partaking in activities such

as updating job descriptions.

. Event planning for departmental functions.

. Heavy calendar management, including scheduling of

appointments and interviews.

3/01-10/04 United Nations Federal Credit Union - New

York, NY

Administrative Assistant

. Responded to and investigated member inquiries, conducting

research and participating in problem resolution.

. Processed applications; sort and mail ATM, debit and credit

cards or hold for pick-up as requested.

. Facilitated orderly flow of documents and correspondence

throughout the organization.

. Documented policies and procedures, Appointment

scheduling,drafting documents.

. Functional responsibilities include data entry, electronic

filing, document scanning, record retention and

preservation, address verification and updating.

. Monitored toner cartridge inventory and initiate

replenishment purchase orders.

. Handled expense reports.

EDUCATION: Queens College - Flushing, NY

2007-2013 Major: Business; B.A.

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