Manager Customer Service

Paul Forkey

Office Manager - Amador Coffee and Vending

Vallejo, CA

*****@***.*** - 707-***-****

To obtain a position where I can utilize my years of operational and management experience.

WORK EXPERIENCE

Office Manager

Amador Coffee and Vending - Dublin, CA - May 2012 to June 2013

Ensured that the district financial performance objectives were met.

• Optimized operational productivity and monitored development of realistic and accurate forecasts.

• Interpreted and ensured compliance with policies, procedures and guidelines to promote their consistent

application within the company.

• Ensured adherence to company sponsored retailing and purchasing programs.

• Managed payroll, accounts receivable and accounts payable

• Processed new employees

• Adhered to all State and Federal regulations regarding the financial obligations of the Company

• Coordinated vending installations in new and existing accounts; performed account location inspections and

machine audits to ensure company standards were met

• Worked with Microsoft Word, Excel, Power Point

Owner/Operator

West Oahu Ohana Taekwondo Academy - Mākaha, HI - July 2011 to May 2012

Teaching students all ages the Martial Arts Taekwondo, Karakenpo and Escrima

• Run women self defense and child safety classes

Transporter

West Oahu Ohana Taekwondo Academy - Honolulu, HI - July 2011 to May 2012

Transport various types of vehicles to maintenance yard

• Gas returned vehicles

District Vending Manager

Pearl Harbor Navy Exchange - Pearl Harbor, HI - April 2008 to June 2011

Ensured that the district financial performance objectives were met.

• Optimized operational productivity and monitored development of realistic and accurate forecasts.

• Interpreted and ensured compliance with policies, procedures and guidelines to promote their consistent

application within the company.

• Ensured adherence to company sponsored retailing and purchasing programs.

• Identified client's needs; communicated account progress and new Company initiatives to clients.

• Conducted client negotiations and/or renegotiated contracts.

• Identified regional and district training requirements and initiated required training.

• Developed and coached associates to meet staffing needs,

• Visited accounts and clients to maintain good relations and reacted to any comments, suggestions or

concerns for the purpose of account retention; actively pursued pricing goals

• Coordinated vending installations in new and existing accounts; performed account location inspections and

machine audits to ensure company standards were met

• Reviewed route reports to ensure integrity, control spoilage rates, monitor and control labor costs: ensure

quality, cleanliness, merchandising, customer service and company policies and programs were maintained

• Scheduled and modified route structure to improve productivity and control overtime compensation

• Stayed current with and abided by all parts of collective bargaining agreement

• Worked with Microsoft Word, Excel, Power Point and Lotus 123 in daily functions of job duties

Operations Manager/Route Supervisor

Amador Coffee and Vending - Dublin, CA - May 2004 to April 2008

Job function consisted of similar duties as described above.

Customer Service Manager

Canteen Vending - San Leandro, CA - May 2003 to May 2004

Job function similar to the responsibilities as described above but focus was on the routes I was directly

responsible for

Route Driver

Aramark Refreshment Services - Rancho Cordova, CA - May 2001 to May 2003

Loaded product into assigned vehicle and drove to customer locations according to established schedule.

• Removed outdated and damaged product, filled the vending machines to the established inventory levels,

collected sales funds and refilled coin tubes and bill changers to set levels. Filled machines in accordance with

current merchandising program or required products. Performed routine machine cleaning and sanitation on

machine, payed refunds and restocked counters with supplies.

• Recorded service transactions on appropriate forms. Reported any improper machine operation. Conducted

minor repairs and adjustments on machine operation such as removal of bent coins and replacing display

lights.

• Resolved or reported customer complaints and machine malfunctions.

• Maintained a clean and safe work environment,

Unit Manager

Sodexho Marriott Services - Santa Rosa, CA - September 1998 to May 2001

Job functions similar to those described under the Pearl Harbor Area Vending Manager

Supervisor/Route person

Coffee Masters Inc - Sacramento, CA - August 1985 to June 1998

Job function includes Manager responsibilities as described in the Pearl Harbor Area Manager position as well

as Route Driver duties described in the Amador Valley Route Driver position

EDUCATION

Associate of Arts in Business Administration

American InterContinental University - Hoffman Estates, IL

April 2007 to November 2007

Business Law

American River College - Carmichael, CA

September 1984 to June 1987

Diploma

El Camino Fundamental High School - Sacramento, CA

September 1980 to June 1984

ADDITIONAL INFORMATION

Qualifications

20 Years of Management, Route and Sales experience within the vending industry

Associate of Arts Degree in Business Administration

Strong written and verbal communication skill

Computer Literate and proficient in most software (Word, PowerPoint, Excel, Lotus, )

U.S. Navy Bingham Award for Excellence 2009

Contact this candidate