Customer Service Software Engineer

HARSHIT RASTOGI *****.*********@*****.***

Mobile No: 216-***-**** Los Angeles, California, 90034

EDUCATION

University of Southern California, Los Angeles GPA: 3.51/4

MS in Computer Science Graduation Date: May 2011

Bharati Vidyapeeth Deemed University, Pune, India

BE in Computer Engineering Graduation Date: June 2005

SKILLS

Expertise Familiar Beginner

Languages Java 1.5 Ruby,Python

Frameworks Spring 3.x,Spring MVC, Jsp,Memcache,JavaScript Ajax

Rails 3.2,Maven, Hibernate

3.0,Junit,Json

Database MySql Couchbase,Voldemort,Mon

goDB

Tools Eclipse, SVN, Perforce, NetBeans, vim,Heroku EC2

JIRA,Git

Work EXPERIENCE

Company: Textplus (Gogii), Los Angeles Senior Software Engineer June 2011– Present

Java 1.5, Spring 3.0, Hibernate 3.0, ActiveMQ, Memcache, Git, Junit, Voldemort,Tomcat,Maven

● As a senior member of backed server team I am responsible for building high quality, scalable API services using the

latest technologies and play an important role in the definition and development of back-end core services that

empowers mobile developers to design, visualize, and simulate the product features.

● Architected the join notification and address book matching system, proposed the NOSQL solution (Couchbase) for persisting

the records . Build load testing system for measuring the performance before pushing it to live.

● Designed the in-app purchasing system for the mobile based voice calling application. The system provided service for

purchasing products (minutes package) from itunes, tapjoy,google wallet store etc. This has become one of the main critical

system of the services since it directly impacts the revenue.

● Leveraged the voice calling platform to support international calling. This involved allowing users to view international rates

and real time minute deduction as per calling rates.

● Developed internal tools to monitor users behavior to support Business Intelligence, Product, Customer Support and QA team.

● Recently I have been interacting more with the product team to gather the requirements and getting technical design done for

new features.

● Responsible for doing code review, validating acceptance criteria for stories, building technical design and estimation

documents.

● Participated in agile software development including daily scrums.

Linkedin : http://www.linkedin.com/in/harshit1983

Company : Umvox.com Architect (Part-time) Oct 2012 - Present

Rails 3.2, Ruby, Jquery, Heroku

● umvox.com is a proactive complaint and review site that helps you resolve issues you've had with companies or organizations.

We establish contact for you, so you don't have to waste your time dealing with rude, unresponsive customer service reps or

annoying automated answer-bots.

● Developer/ Architect for the application.

● Started with a hobby project to learn Rails 3 and within 6 months turned it to a feasible web product and launched on May 2013.

Companies: HCL, India Senior Software Engineer June 2005– June 2009

Perot Systems, India Associate

Java 1.5, Swing, Hibernate 2.0, Jgoodies, Spring 1.3, JMS, JSP, XML, DOM

● Worked with clients such as Citi and UBS.

● Designed and developed the interfaces for client’s high incoming traffic tools.

● Led the team of developers for adding new interfaces in the application.

● Suggested and implemented the architectural solution to improve the performance by reducing the initial load time.

● Performed peer code review before releasing the code for testing phase.

● Twice awarded the “Performer of the Year” award for successfully delivering the product to the client.

Intern EXPERIENCE

Ion Flux(Startup), Los Angeles Spring Intern Jan2011 – May 2011

Java1.5, Bixo, Cascading.

● Built a web crawler to extract large number of contents from the web.

Bank of America, Chicago Summer Intern June 2010 – Aug 2010

Java 1.5, Swing, JGoodies, QuickFix API

● Migrated existing testing application written in VB to Java and built user interface using Swing.

● Created an API using QuickFix (API for sending and retrieving FIX messages) so that it can be independently used by other

application.

● Followed the Agile process for building the application.

Research EXPERIENCE

Information Retrieval (Fall 2010)

Research under Prof Zornitsa Kozareva @ USC ISI (Information Science Institute) Lab

Flickr Data Extraction – The retrieval of images relevant to a query is an extremely challenging and difficult problem,

because:

● Query terms can be ambiguous

● The amount of tags describing the content of the image might be insufficient.

● The main goal of research was to surmount the aforementioned problems and provide a better and more accurate ranking of the

Linkedin : http://www.linkedin.com/in/harshit1983

images searched by a user.

● To validate the hypothesis, used Flickr – having millions of images.

Linkedin : http://www.linkedin.com/in/harshit1983

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