Manager Management

Tiffany M. Floyd

***B Clifton Place

Brooklyn, NY 11216

Contact{347}-638-9566

Email: *********@*****.***

Professional Overview:

Experience working with families, children, and adults in a shelter setting, residential/ group home and

school based setting. Knowledge of MICA population and therapeutic {MR/DD} population.

Skills:

Ability to use DHS CARES Database System

Ability to work in a fast paced environment

Ability to type 40 WPM, Data Entry

Excellent time management, critical thinking and crisis intervention skills

Ability to Lead, Supervise, and be a Team player

Special Qualifications/ Education

Crisis Paraprofessional – Nonviolent PCI

NYS UNARMED SECURITY GUARD LICENSE

F-24 FIRE SAFETY COORDINATOR, F-01 FIRE GUARD FOR SHELTERS

8HR & 16HR SECURITY CERTIFICATIONS, OSHA, CPR, FIRST AID, AED

DIRECT CARE WORKER CERTIFICATION

Monroe College School Of Criminal Justice – Student

NYS HIGH SCHOOL DIPLOMA

Professional Experience:

Bushwick Family Residence {MICA}

Shift Supervisor -February 2013- Present

• Supervise and ensure safety of families including children, visitors and staff in the facility,

maintain accurate logbook entries especially with vital information.

• Conduct Intakes upon arrival of new incoming families, stay in communication with ACS, DHS

HERO, use DHS CARES Database system for attendance {census}, incident reporting, facility

bed management.

• Monitor client's sign in and out sheet in case of unauthorized overnights out of the facility or

48HR AWOL Violation which has to be reported to HERO and the person has to be discharged.

• Report incidents and/or occurences to the Program Director.

Women’s Prison Association {per-diem} – {MICA}

Resident Monitor – September 2012 – Present

• Communicate with DHS HERO for Families and Vacancy control to report census for single

Adults, use DHS CARES Database system for attendance and facility bed management.

• Conduct monthly fire drills, conduct hourly facility rounds, maintain up to date vital entries in the

logbooks, sign clients and visitors in and out of the facility.

• Conduct intakes for both families and singles; distribute client’s mail, and forms for passes and

transportation request.

Bushwick Economic Development Corp.

174TH Street Plaza Next Step Women's Shelter

Security Guard - June 2012 - February 2013

• Conduct hourly facility tour, escort House Manager to client's units to conduct bed check and get

signatures for attendance.

• Search clients in a two step process, with the Barrett Hand Wand and a table search to ensure that

clients are not bringing in contraband.

• Maintain up to date logbook entries, monitor clients going in and out of the facility and ensure

that the clients sign in and out.

• Man an assigned post, do in house incident reports and write ups as needed .

Y.M.C.A. Bedford-Stuyvesant Youth Counselor/ Group Facilitator - November 2010 - June 2013

• Supervise school aged children and middle school kids in a school based setting, maintain daily

attendance and weekly attendance reporting to the Program Director

• Develop lesson plans for classroom engagement and maintain weekly activity summaries,

supervise and coordinate physical activities to encourage fitness and encourage healthy lifestyles

• Develop Life Skills Workshops using OASAS Curriculum and engage group discussions about

topics such as Bullying, Peer Pressure, Critical Thinking, Leadership, and Decision Making,

maintain a census of the amount of participants, develop written case notes of the group

discussions

• Provide administrative support to the Program Director and the Site Director, make purchases via

the Oracle E-Business Site Database System for program supplies and snacks for after school

• Enforce the Buddy System on outdoor field trips so no one is lost or left alone, carry out YMCA'S

care values, work in conjunction with Families, School Principals, Teachers, Department Of

education, Department of Health, and YMCA administration

Princeton Direct Care LLC

Direct Care worker/ Day Habilitation Specialist - May 2008 - September 2010

• Assist MR/DD consumers with everyday transitional goals and life skills in residential and

therapeutic school setting, {hygiene, public transportation, money management, housekeeping}

• Work one on one with clients who have explosive behaviors and had to be watched closely

• Prepare meals on a balanced diet for breakfast, lunch and dinner, involve clients to the best of

their ability with setting up the table, putting dishes away, outdoor inclusions, {shopping,

community walks, decision making}

• Provide crisis intervention to situations that can lead to behavioral conflicts, use verbal calming as

a tool to decrease a clients mood who is aggravated, monitor the clients progress and behavior,

complete goals everyday and record in assigned goal books

• Maintain in correspondence with the Manager of the residence in case of emergency

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