Customer Service High School

Allison Young

** ******* *****

Greenville, SC **611

********@*****.*** - 864-***-****

Work Experience

Housing Counselor/Inspector

Greenville Housing Authority - Greenville, SC

June 1994 to June 2010

Recertified a caseload of 300 plus clients for lease-ups of the Section 8

Voucher program

Conducted enrollment classes to explain polices and procedures of the HUD

program

Interviewed participants to ensure accurate income, assets, and allowances

for program requirements

Maintained accurate records for files and entered data to update computer

system

Calculated monthly rent for clients

Conducted homevisits for the elderly, handicapped and disabled

Scheduled and coordinated weekly inspections for Inspection Department

Inspected home of individuals yearly based on the Housing Quality Standards

set by HUD.

Assisted elderly, handicapped and disabled individuals in finding suitable

housing for needs.

Liason between housing clients and homeowners that rent their units on

program.

Customer Service Representative

MCI - Greenville, SC

December 1993 to March 1994

Assisted customers calling with concerns regarding their long distance

service and calls.

Maintained follow-up log for trouble/fraud accounts

Called existing customers to ensure maximum benefits are being received

Executed sales through monthly sales goals

Assistant Public Housing Manager

Greenville Housing Authority - Greenville, SC

April 1992 to December 1993

Assisted with the management of a Hud-funded apartment project with 348

units (maintained 98% occupancy).

Operated front office, answered telephone and assisted walk-in residents

Maintained all office supplies for eight other Housing Managers

Processed extensive paperwork and computer work with weekly, monthly, and

yearly HUD deadlines

Assisted residents with personal monthly budgets and rent payments

Conducted yearly re-examinations to ensure program requirements were met

Calculated residents rent and collected monthly delinquent accounts of

rents due

Assisted in the operation of the Rent Collection Center during due dates of

monthly rent

Inspected ready to move in units and conducted yearly residents inspections

Revenue Cashier

City of Greenville Revenue Department - Greenville, SC

March 1989 to April 1992

Assisted the public and all city departments with money transactions by

updating a computer system

Reconciled transactions daily with receipts and reports

Balanced cash drawer daily and prepared bank deposits

Processed expense funds to the City from City employees

Implemented a filing system of daily receipts and paid copies of bills

Maintained petty cash fund

Purchased all department supplies and organized filing system

Provided back up of incoming calls for three departments

Served the public in a friendly and courteous and effective manner

Education

Accounting

Rutledge Junior College - Greenville, SC

January 1984 to January 1985

Secretarial Science

Greenville Technical College - Greenville, SC

January 1983 to January 1983

High School Diploma in General Office Studies

Woodmont High School - Piedmont, SC

January 1979 to January 1982

Skills

General Typist, Keyboarding, Data Entry, Switchboard, Customer Service,

Accounting

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