Customer Service Assistant

Kimberly Castro

City Carrier Assistant

New York, NY

*.********@***.*** - 1-646-***-****

WORK EXPERIENCE

City Carrier Assistant

United States Postal Service - Flushing, NY - July 2013 to August 2013

Handles undeliverable mail in accordance with established procedures

• Delivers mail along a prescribe route on foot on a regular schedule, picking up additional mail from relay

boxes as needed

• Collects mail from street letterboxes and accepts letter form mailing from customers

• Uses portal electronic scanner as instructed

• Delivers and obtain receipts for registered and certain insured mail

• Signs for such matter except insured mail at the post office before beginning route and accounts

• Checks and corrects if necessary, mailing cards from advertising bearing names and addresses of customers

of former customers on the route.

Paralegal (Intern)

Yoon & Hong Law Offices - Elmhurst, NY - June 2012 to August 2012

Receptionist duties of answering phones and taking messages.

• Visit courts and post offices to handle and deliver important documents.

• Assisted with interviewing clients for case intake.

• Helped with filing pleadings.

• Deposit personal checks

Hand

Hand Development, Inc - New York, NY - December 2010 to February 2011

Teacher's Assistant

• Taught academic, communication, social and daily living skills to children with autism.

• Used applied behavior analysis (ABA) with students to build useful skills.

• Keep data collection and graphs to identify any needs that may need to be further evaluated.

• Toilet train children

• Attend team meeting to review the children's progress and behaviors that need to evaluated or treated

Sales Associate/Stock

OMG Jean Store - New York, NY - April 2008 to June 2008

Reviewed weekly sales changes and current promotions.

• Withheld to all policies and procedures regarding payment transaction as well as exchange transaction

• Examined merchandise to identify items

• Replenished and stocked new and transferred merchandise.

• Assisting customers on a daily basis to maximize customer service.

EDUCATION

Associate of Applied Science in Paralegal Studies

LaGuardia Community College - Long Island City, NY

2012

ADDITIONAL INFORMATION

A dedicated and hardworking individual offering versatile office receptionist skills and proficiency in Microsoft

Office programs. Strong planner and problem solver who readily adapts to change. Proven ability to work

with individuals at all levels in a fast paced environment, and communicate clearly and effectively with diverse

populations in written, verbal and presentation format.

• Solid and Decisive Decision Making Skills

• Exceptional research/problem solving skills

• Hard working, ambitious and willing to learn

Computer Skills

Microsoft Office (Word. Excel, PowerPoint, Access), Windows and Mac OS X

Knowledge of LexisNexis and Westlaw

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