Customer Service Sales

Nia McBurnie

Sales Associate - Macy's

Richmond, CA

***********@*****.*** - 510-***-****

time position in customer service and/or sales

WORK EXPERIENCE

Sales Associate

Macy's - Walnut Creek, CA - June 2012 to Present

Operating cash register, process checks, credit card and any other forms of payment.

* Selling fine jewelry by building an excellent customer rapport.

* Developed extensive knowledge of product to better serve the customer.

* Balancing register at the end of the night.

* .Processing store credit applications and merchandised returns.

* Operating store with small supervision.

* Aligning job performance with the company's daily and monthly goals.

Sorter/Processor

Bank of America - Union City, CA - January 2012 to May 2012

Sorted and batched incoming mail such as prior, quarterly, and current, scanned and non- scanned, multi,

split, and misdirected

* Processed various tax forms such as 940,941,943,944, X, PR, and 1040

* Processed various types of payments such as checks, vouchers, coupons, and money orders

* Seek out missing information that must be found in order for forms to be completed and processed

* Responsible for keeping clientele information confidential

Cashier

Albertson's - Pinole, CA - May 2008 to September 2010

Operated cash register, process checks, credit cards and any other forms of payment

* Provided excellent customer service

* Opened and closed store

* Balanced register at the end of shift

* Trained new associates on cash registry and store policies

Sales Associate

JS Keepsake Diamond Center - Emeryville, CA - December 2006 to May 2008

Trained and supervised new associates on cash registry and store procedures

* Sold fine, retail jewelry using effective sales strategies

* Built customer rapport, which created returning clients

* Performed basic bookkeeping tasks in recording sales, commissions, and inventory logs

* Reordered inventory and store supplies

* Coordinated and modified employee schedules

Sales Associate

Gap Inc - Emeryville, CA - November 2005 to December 2006

Greeted customers and provided friendly customer assistance

* Processed store credit applications and merchandised returns

* Operated store with small supervision

* Aligned job performance with the company's daily and monthly goals

* Developed a thorough knowledge of all products to better serve customers in a timely fashion

* Assisted the visual team with reorganizing displays based on the product display manual

Sales Associate

Circuit City - Richmond, CA - June 2000 to December 2004

Works within the sales and support teams for the achievement of customer satisfaction, revenue generation,

and long-term account goals in line with company vision and values.

• Complete understanding of pricing and proposal models.

• Maintains accurate records of all sales and prospective activities including sales calls, presentations, closed

sales, and follow-up activities

• Extensive knowledge of all electronic devices.

• Operate cash register and balanced register at the end of shift.

EDUCATION

BS in Nursing and Medical Administration

Contra Costa College - San Pablo, CA

ADDITIONAL INFORMATION

SUMMARY OF SKILLS & QUALIFICATIONS

* Over two years experience in customer service and retail

* Possess training and leadership abilities

* Proven ability to understand and react accordingly to departmental needs

* Excellent ability to work productively as a team member or to take initiative independently

* Skilled in oral and written communication

Contact this candidate