Human Resources Manager, Retail Management
Resume:
Lisa Strauss
Lake Worth, FL 33463
*********@***.***
Summary
Strategically focused business partner with extensive store,
corporate, and multi-unit experience. Comprehensive knowledge of
human resources, retail operations, and profit/expense management
provides a strong foundation for meeting company objectives. An
expert communicator, with exceptional problem-solving, decision making
and creative thinking skills.
Career History
Regional Staffing Manager, Bloomingdales
2011 to 2013
. Established and administered seasonal staff plans for 11 store
locations with annual sales volume of $550,000,000.
. Rolled out Kronos scheduling program to stores in the region.
Trained store teams in utilizing the new program, worked to
troubleshoot store issues and identify best practices.
. Drove sales through reallocating staffing; fueling positive
trending businesses and reacting to those on a downward trend
through ongoing sales analysis.
. Collaborated with human resources, operations, and merchant
regional partners to drive big ideas and focus businesses.
. Managed Peoplesoft job requisitions for assigned locations.
District Staffing Manager, Macys 2009 to
2011
. Managed staffing and expense for 12 Broward and Palm Beach County
locations with annual sales volume of $450,000,000.
. Developed and executed seasonal staffing plans including event and
holiday build peak periods.
. Planned staffing for unique business flow driven by South Florida
tourism environment.
. Introduced Kronos scheduling program to stores in the District.
Trained store teams in utilizing the new program and to maximize
schedule optimization.
. Partnered with stores, district human resource, and operations
partners on payroll/ profit management, hours utilization, and
controlling commission deficit.
Manager of Cosmetic Staffing and Expense, Macy's
2008-2009
. Managed approximately $30,000,000 in payroll budgets for 50 store
locations.
. Established and administered seasonal staff plans, as well as
formulated staffing strategies for big events and recurrent peaks.
. Designed and initiated Cosmetic Team Selling Program into ten pilot
stores for Macy's Florida which was used as a model for other
divisions as a small store strategy.
. Developed strong vendor relationships resulting in $475,000 in
vendor support for key events in 2008.
Senior Regional Staffing and Expense Manager, Macy's
2005-2008
. Managed staffing and expense for Aventura, Galleria, and Wellington
store locations. Sales volume exceeded $190,000,000.
. Awarded "RSM of 2008" for Macy's Florida based on sales and profit
results.
. Managed store deficit through weekly conference calls with central
HR partnership and structured top offender coaching and counseling
process resulting in a 30% deficit reduction in spring 2008.
Lisa Strauss Page 2
Career History (continued)
Assistant Store Manager of Administration, Macy's Florida
2000-2005
. Assignment included Human Resource Management and Store Operations
with sales volume of $40,000,000.
. Acted as a strategic business partner supporting all HR functions
including: recruitment, training, employee relations, coaching,
retention, recognition, performance management, and legal
compliance.
. Drove overall store results by focusing efforts on the following
tactics: shopping environment, pricing and signing, workload
planning; profit: staffing and hours utilization, compliance,
logistics, shortage and safety. Managed all payroll and non-payroll
expense. Directed the receiving and processing of all merchandise
receipts; ensured back of house standards were maintained.
. Helped to organize and facilitate new store opening for Wellington
location from the ground up. Set up employment center and managed
the interview process for over 500 candidates working closely with
central HR partners.
. Served as a mentor to new Assistant Store Managers and facilitated
level two Network (executive training classes).
Merchandise Team Manager, Burdines 1998-
2000
. Directed daily merchandise support functions, such as, processing,
selling floor presentation, price changes, and signing. Forecasted
workload and allocated resources as needed.
. Analyzed merchandising reports to review business results and take
appropriate action to capitalize on business strengths and impact
deficiencies.
. Coached, motivated, and developed support teams to reach their
fullest potential and to maximize productivity.
. Introduced Model Store Program (efficiency program for merchandise
receiving, processing, and presentation) to the Coral Square, two-
store location as part of the pilot roll-out.
. Worked closely with central operations partners to edit the program
as needed and identify best practices. Mentored new MTM's as the
Model Store program was initiated in additional stores.
Sales Manager, Burdines 1984-
1998
. Sales Manager assignments included Cosmetics/Fragrances, Ladies
Shoes, Accessories, Home, Men's, Children's, and Intimate Apparel
in five different store locations.
Education
Masters Degree in Business Administration-Concentration in
Organizational
Management 2006
Palm Beach Atlantic University, West Palm Beach, Florida (4.0 GPA)
Bachelor of Science Degree in Organizational Management-Concentration
in Human Resource Management
2000
Palm Beach Atlantic University, West Palm Beach, Florida (3.7 GPA)
Certifications and Affiliations
Senior Professional Human Resource Management Certification (SPHR)
2013
Member of Society for Human Resource Management (SHRM)
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