Customer Service Manager

David Demetris BLACK

*** ***** **

MOBILE, AL ***17

Phone: 251-***-****

Alt. Phone: 251-***-****

E-mail: ******@**************.***

OBJECTIVE

I'm all around type of person not scared of challenge excellent since of direction

that includes time management skills Exceptional written and verbal

communication skills dependable and reliable.

SUMMARY OF QUALIFICATIONS

In patronizing the work industry for the past 20+ years i have accomplished a

reasonable amount of experience in growing the buisness,project

management,and people management,leadership skills that mentors to

others.Also posses a class A CDL with tanker and double & triples endorsements

WORK EXPERIENCE

driver (5/2010 - Present)

UNITED SITE SERVICE, MOBILE, AL

As driver/tech drove and maintained 5000 gallon tanker truck transporting waste

from the servicing of septic tanks,portable restroomsand tugboat barges also

installed temporary fencing temporary water supply and holding tanks for

temporary trailers maintained schedule routes daily office administration

including power-point presentations word,excel,windows vista.

DRIVER (11/2008 - 1/2010)

BAYOU CONCRETE, THEODORE, AL

As concrete truck driver maintained concrete materials for construction sites thru-

out Mobile county and Mississippi safely obeying all load restrictions and rotation

also maintaining DOT rules and standards check load stability before each trip

DRIVER (6/2008 - 11/2008)

MCELROY TRUCKLINES, CUBA, AL

As a over the road truck driver transported construction materials thru-out the

southeast from Florida to Tennessee maintaining safe DOT standards timely

delivery and product safety maintain records such as vehicle logs,recordsof cargo,or billing statements in accordance with regulation.

GENERAL MANAGER (1/1998 - 3/2008)

DOMINOS PIZZA, MOBILE, AL

as As general manager of the unit day to day operation consisted of profit

management labor management food percentage and customer service work

shops also as general manager of this unit maintained 5 star status to become a

world class manager with average sales of 17,000 a week exceeding profit

margins by 50% during speacial events and carnival maintain low turnover by

inducting a cross training program that acquired multi tasking and labor control

also managed 20-30 employees and fluent in windows excel,word,and power-

point.

Manager Restaurant (3/1989 - 12/1998)

Pizza Hut, Mobile, AL

As manager of unit i conducted day to day operations which included labor

control which involved average wage amount ratio to to the actual revenue being

acquired in the unit which controls profit food control which involves the control

of portioning of product and waste which consist of using ingredients in a timely

fashion before perishing also maintain proper training of employees new product

roll-out customer service phone scripts etc... profit and bottom line growth

Surpassed revenue goals in four consecutive quaters in roll-out of new product

increased profits by developing initiating and managing cross training of crew

also accounts payable & receivable also scheduling and administration

EDUCATION

GRADUATE

SS MURPHY HIGH

MOBILE, AL

SS MURPHY HIGH SCHOOL

100 S. CARLEN ST

MOBILE,AL 36609

MAJOR:GENERAL Curriculum

Degree:DIPLOMA

JUNE-1986 THRU MAY-1990

Contact this candidate