Customer Service Management
Resume:
Raven Steele
St. Louis, Missouri, 63118, United States
*************@*****.***
Professional Experience
The Salvation Army Adult Rehabilitation Center St. Louis Missouri United
States
Communications Supervisor September 2011 - Present
. Supervise Call Center Agents as well as Dispatchers and all donations
personnel.
. Train, support and assign tasks for donations department.
. Solicit and obtain donations of product from corporations as well as
individuals through marketing and advertising strategies.
. Implements production policies to ensure maximum performance of Call
Center and Dispatch.
. Develop and maintain productive relationships with donors both corporate
and individual.
. Cultivate and maintain productive relationships with personnel in offices
of local, state and federal government.
. Research, implement, successfully complete and report on numerous
projects to further advance the services provided by The Salvation Army
ARC.
. Provide statistical data reports using various computer programs to
superiors and other Department Heads during production meetings.
. Give oral and written presentations to outside agencies, clients and
colleagues.
. Conceptualize, launch and develop successful media campaigns to further
the services provided by The Salvation Army ARC.
. Report monthly to The Salvation Army ARC Advisory Council on all
activities related to Communications and/or community outreach as it
relates to the ARC.
. Recruit and establish rapport with key individuals in government,
industry and politics as it may aide The Salvation Army ARC in its
various missions.
. Donor Stewardship.
URBAN SOLUTIONS St. Louis, Missouri United States
Office Manager January 2008 - September 2011
. Maintain all office records and documentation according to company policy
and local, state and federal government regulations.
. Successfully acquire new clients through aggressive marketing and
advertising.
. Manage schedule for C.E.O. and keep superiors on task.
. Archive records per state regulatory agencies policy.
Candlelight Day Academy St. Louis Missouri United States
Assistant Director June 2004 - January 2008
. Successfully grew client base by thirty percent.
. Provide exceptional customer service to clients and children attending
Candlelight Day Academy
. Interview, hire, train and support potential and new hires.
Education
University City High School A.B.E. St. Louis Missouri United States
Completed coursework towards G.E.D.
Additional Skills
. Customer Service Professional.
. Possessing exceptional leadership skills lead team to meet quotas for
product consistently.
. Over ten years supervisory experience coupled with office management and
human resources duties.
. Supervision of staff including training and assignment of tasks.
. Successfully obtained an Official Proclamation from the St. Louis'
Mayors Office declaring October 10, 2012 The Salvation Army ARC day
in St. Louis.
. I was recently featured by KSDK Channel 5 News for accomplishments in
the community relating to helping clients of The Salvation Army ARC
become reintegrated into society as productive, responsible
contributors.
. I've worked on several political campaigns and volunteered on numerous
civic and community oriented organizations.
. Established working relationships with The city of St. Louis' License
Collectors office, The 3rd Senatorial District of Missouri as well as
The St. Louis Mayor's Office on behalf of my current employer.
. Successfully implemented new certificate program for ARC graduates
through collaboration with St. Louis Community College, earning
participants 9.6 CEU's for college level course work.
. Successfully acquired "Conditional Use Permit" for The Salvation Army
ARC to expand present program to include a Women's Rehabilitation
Center
Other Qualifications
. Knowledge and experience in organizational effectiveness and operations
. Knowledge of business and management principles and practice
. Supervisory experience and effective management of others
. Knowledge of and experience with financial and accounting principles and
practices
. Knowledge of and experience with human resource principles and practice
. Experience in fund raising and development
. Basic knowledge of facility expense management
. Proficient in grant research and grant writing
. Strong communication and diplomacy skills
. Possesses thorough knowledge of fundraising and general management
methods in non-profit field
. Understands and support the mission of a company
Note to Employer :
Thank you for taking the time to review my Resume. I strongly believe that
if given the opportunity to join your organization I will promptly prove to
be a valuable asset. My approach to my work has always been and will
continue to be goal and team orientated. I look forward to hearing from you
and highly anticipate meeting with you in an interview.
Again, thank you for your time.
References available upon request.
Contact this candidate