Sales Customer Service

Thomas J. Logan

** ****** ***** **** ******, NY *4224 716-***-****

*********@***.***

Professional Summary

Results oriented sales professional with multiple years of experience in sales, business development, marketing,

strategic planning, relationship management and customer service. Able to deliver consistent and sustainable

revenue gains, profit growth and market share increased through strategic new business development, consultative

sales and account management.

EDUCATION

State University of New York College at Buffalo

Political Science, Bachelor of Science

WORK EXPERIENCE

The Nielsen Company 01/2012- Present

Membership Development

• Work within a designated territory going door to door cold calling on homes to recruit for TV ratings

• Establish rapport in order to conduct in-person interviews with families to ensure they meet established criteria

• Work with recruited homes and get them energized and excited about participating in the Nielsen Ratings

• Collect confidential data used in various TV marketing campaigns

• Work with MS Office and custom software systems

• Recruited over 50 homes and asked to travel to another market to assist with sales, and helped

Buffalo to be Market of the Year

Doritex 08/2009-

12/2011

Business Development Manager

• Cold call, lead generation, set and attend client appointments, B2B sales

• Extensive phone activity targeting 25 contacts per day and averaging 200 calls per week

• Daily use of the Internet for prospecting and marketing

• Effectively use email for general communication, marketing, prospecting and follow up

• Responsible for writing client proposals and price quotes

• Target key accounts that consist of companies with 100+ employees

• Successful sales in multiple industries consisting of manufacturing, municipalities, schools, hospitals etc.

• Achieved 70 % growth in territory in the last 12 months

• Sold largest direct sale account in company history generating over 100K in revenue and exceeding direct

sales goal by over 300%

• New Accounts credited with opening include; Dresser Rand, Crossett Trucking, Kioke Aronson and HFW

Industries.

Snelling Staffing Services 04/2008-07/2009

Business Development Manager

• Developed new business by making multiple personal contacts, marketing and telephone calls, appointments,

presentations and proposals

• Generated 20 new accounts in less than a year producing $300,000 in gross margin revenue

• Analyzed existing accounts, competition and market share in territory and persuaded decision makers to

switch agencies

• Regularly visited existing clients to ensure safety of contract employees and verify they are performing duties

as required

• Successful at developing new business with competitors and creating secondary vendor relationships

• Credited with opening Moog as a new account and advancing Snelling Staffing to a Top Tier vendor for all

staffing requirements.

Coyne Textile Services 10/2006- 04/2008

Business Development Executive

• Prospecting and cold calling assigned territory creating 300 new accounts

• Generated over $300,000 with 5-year potential of $1 million in new revenue

• Achieved Chairmen’s Club with an installed average of 41% above goal

• Responsible for preparing sales presentations and customer quotes

Buffalo Athletic Club 09/2005 -03/2006

Sales/Fitness Instructor

• Responsible for sale of new memberships and recruited over 100 new members using cold calling, referrals

and lead generation

• Consistently in the Top 10 for sales monthly

• Work with new members to establish fitness goals and develop fitness plan to reach goals

Stein Mart 06/2004 - 09/2005

Area Manager

• In charge of sales and customer service for three departments Men's, Accessories and Children’s

• Opening and closing duties of store

• Responsible for scheduling of all employees in my departments

• Responsible for the daily audits of store and of store reports

Excell Marketing 08/1998 - 03/2004

Territory Manager/Outside Sales Rep. for Trading Cards & Sports Collectibles

• Responsible for sales in Western, Central and Eastern New York State

• Maintained constant growth and client satisfaction within regional account base

• Consistently in the top 5 nationally for overall sales

• Generated 72% increase in sales for 2003 reaching overall sales of 1.5 million

• Received National Award for Top Territory Manager for 2002 and 2003

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