Customer Service Administrative Assistant

Faiza Qureshi

OBJECTIVE

Seeking a position where my customer service, problem solving, and

communication skills experience will add value in the organization.

HIGHLIGHTS OF QUALIFICATIONS

. Excellent skills of organization, communication, account investigation

and inquiries, sales and marketing, team work and time management.

. Excellent problem solving skills.

. Capable of working independently or within a team environment.

. Team player with excellent leadership and organizational skills.

. Excellent multitasking skills by working with different tasks.

. Quick learner that enjoys the challenge of learning new skills and ideas.

. Strong written and communication skills to produce required

documentation.

. Ability to adapt to new environment quickly and efficiently.

TECHNICAL SKILLS

Operating Systems

. Windows XP, Windows 7

Software Tools

. Profile tax Software, Microsoft office 2007 and 2010, ACCPAC, Simply

Accounting. Typing speed of 55 wpm with 98% accuracy

RELEVANT EXPERIENCE

Medical Receptionist (June 2010 - Nov 2011)

Lymburn Medical Walk-in Clinic, Edmonton, Canada, Alberta

. Welcomed patients, families and visitors.

. Verified and filled in essential information in the medical record.

. Entered patient demographics and insurance information into the system.

. Confirmed appointments and get referral information.

. Assisted clients in scheduling medical appointments.

. Answered phone calls, took messages / Performed general office duties.

. Determined suitable fees for services rendered and calculated totals,

. Opened, sorted and distributed mail and faxes,

. Explained the practice procedures to new patients.

. Dealt with all requests in an efficient and courteous manner..

. Called patients to remind them of appointments, or about test results

as directed by Doctor.

. Assembled and sorted client's files.

. Filled and sent Albert medical billing codes.

Tax Associate (Jan 2008 - April 2009)/ Tax Associate (Jan 2011- April 2011)

H&R Block Canada, Toronto / H&R Block Canada, Alberta

. Interviewed clients and filed their tax returns accurately in thirty

to forty minutes, depending on the complexity of their tax situation.

Tax returns via electronic filing.

. Knowledge of T4, T4E, T4A, T4RSP, T3 and T5etc, GST returns, Personal,

Student, Couple, Single, Senior, Disability, Rental and Small Business

Returns.

. Phoned prior clients, made appointments, ran daily statistic report to

CSM.

. Maintained filing, record system and collection of shortage payments.

. Collected shortages from clients.

. Phoned Canada Revenue Agency for inquiries and check for fraud T4s.

. Printed cheques and made H&R Debit card for clients.

. Performed courtesy phone called and answered clients concerns.

Administrative Assistant (July 2009 - August 2009)

St. Felix Centre Canada, Toronto

. Created and maintained databases

. Entered data into databases

. Performed interviews

. Issued client thank you letters and tax receipts

. Welcomed and guided clients

. Performed general Office duties

. Checked references for the candidates.

. Created miscellaneous certificates.

Customer Services Representative (Jan 2008 - Dec 2008)

Central Eglinton Community Centre, Toronto

. Welcomed visitors with friendly ambiance and notify staff members of

their arrival.

. Created/Re-scheduled appointments for customers.

. Attended phone calls and kept accurate messages for staff.

. Answered inbound calls in support of customer needs. Conveyed in a

reassuring manner step by step instructions to resolve issues.

. Reviewed clients account information and advice them accordingly.

Tutor/ Teacher Assistant (Sep 2002 - April 2004)

Seneca College, Toronto

. Tutored student Accounting and Economics courses and discuss

challenging problems.

. Encouraged student to solve problems

. Helped students to find references and other relevant academic

resources.

. Attended phone calls, made appointments, collected student surveys.

EDUCATION

Taxation Certificates

H&R Block Canada, Inc Toronto, ON. (Sep 2007 - Dec 2010)

. T4RIF-home buyer plan

. RRSP

. Old age security

. Pension plans

. Student returns

Accounting and Finance Diploma

Seneca College Toronto, ON. (2004)

. T4RIF-home buyer plan

. Financial Accounting

. Personal Taxation

. Business Management

. Quantitative Approaches to Decision Making

. Business Statistics

. Business Law for Accounting

REFERENCES

. Available upon request[pic][pic][pic]

307-8610 Jasper Avenue NW

Edmonton, AB 780-***-****

*****************@*****.***

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