Human Resources Customer Service

SHAUN R. FANNING

PO BOX ****

Joplin, MO *****

Telephone: 417-***-**** • E-mail: *************@*****.***

SUMMARY OF QUALIFICATIONS

Significant experience of more than 10 years, and an extensive record of accomplishment provide excellent

qualifications in HUMAN RESOUCES MANAGEMENT, LABOR RELATIONS, OPERATIONS

MANAGEMENT and PERFORMANCE MANAGEMENT. A dynamic, highly motivated and creative

executive whose career has been characterized by rapid advancement, increasing responsibilities, and

notable achievements, which impact bottom-line results. A pro-active professional with diverse

responsibilities encompassing human resources, recruiting, advising management and employees,

training, affirmative action, finance, employee relations, leadership development review, performance

management, workers compensation and operations.

Utilize a hands-on management style, creating an environment in which others grow and prosper. Excel at

building a motivated human resources and leadership staff by blending strong team oriented personalities,

resulting in loyalty and stability. Recruit top performers and train staff to meet or exceed short/long range

goals. Expertise in creating strategic long term plans, providing the company a vision, resulting in rapid

profitability and growth.

Key Strengths Include:

• Conduct an in-depth analysis of any problems by performing a Needs Assessment using

Organizational/Task/Person Analysis.

• Successful team building and leadership skills, producing a highly focused, engaged and

cohesive work force.

• Great people skills and can work in any environment setting.

• Excel in identifying, conceptualizing and implementing strategies to increase retention.

• Proven track record of leadership and employee development.

• Specialize in building and maintaining superior long-term, profitable customer

relationships

PROFESSIONAL EXPERIENCE

SENIOR HUMAN RESOURCES CONSULTANT• Labor Relations Institute (LRI) Tulsa, OK

Worked closely with organizations Senior Management while implementing Organization

Development to change the culture of a company to ensure the utilization of fair and consistent

Human Resources and Labor Relations polices. Investigates various companies’ employee

relation issues by finding the root cause through numerous methods including needs

assessments, group focus meetings, and vulnerability assessments to offer the best solution to

resolve the problem. I have worked with numerous types of industries including: Manufacturing,

Healthcare, Retail, Transportation and Hospitality. I work with management to come up with the

best union avoidance strategy for a company to be successful and insure it is implemented

effectively. Responsibilities include developing training materials for Forbes 500 clients (Union &

Non-Union). Take over recruiting responsibilities for organizations. Develop and implement

personnel polices for employees while meeting strict deadlines. Offer employee relations

strategies for the best course of action with difficult and emotional issues. Complete employee

salary surveys to determine best course of salary ranges for clients. Ensure all Federal, State,

and local laws and compliance are met. Responsible for numerous, complex, and diverse

human resources and labor projects. 80% of consulting was in the Manufacturing industry. (July

2009 – August 2013)

HUMAN RESOURCES DIRECTOR / DISTRICT RESOURCE• Target - Joplin, MO & Branson, MO

Responsibilities include being the Employee Relations District Resource for 16 stores.

Oversaw the identification of staffing needs and coordination of recruitment (600+ employees) .

Directly accountable for supervising the Human Resources Team. Ensured all training of new

Human Resources Managers in the District was complete in a timely and efficient manner.

Manage work programs involving worker’s compensation. Conduct all interviewing, hiring,

training and development of management personnel. Responsible for talent acquisitions and

development for district. Administered benefit plans and policies yearly, and made

recommendations for benefit plans. Coordinated all college recruiting job fairs for Team Leaders

and Management. Ensure all EEO, Federal, State, and local laws and compliance are met.

Implement corporate policies at the store level and oversee mentoring program, FMLA, safety

programs, payroll, corrective actions, and terminations.

Accomplishments Include: Traveled to various store locations nationwide, to assist with new

store human resources opening procedures (training, policy, and recruiting). Actively involved in

promoting team leaders to managers and opening three high profile locations. Achieved the

Highest Retention in the entire region (300+ stores). Received awards for best headcount,

turnover (from 146% down to 51%), employee survey results, and development of Team

Leaders in the district. (January 2007 – July 2009)

FRONT END MANAGER• Old-Navy - Joplin, MO

Oversaw all human resources policies and procedures while scheduling 40 employees and

ensured the achievement of all company goals. Supervise customer service issues to ensure

maximum customer satisfaction, while maintaining the interests of the company. Coordinate

yearly employee evaluations, and administer in timely manner. Oversaw financial operational

procedures and maintained accurate sales and accounting records/documentation.

Completed all recruiting, hiring, training, scheduling and supervision of staff. Conducted

evaluations and performance reviews for over 30 personnel. Ensured product knowledge,

training, sales techniques, customer service and inventory control were regularly achieved.

Assisted the store and district management with store assessments and training. (September

2003 – January 2007)

Accomplishments Included: Received Top Store Credit Award, Top Third Award for 8

consecutive months and consistently ranked in the top 1/3 of sales revenue among the entire

company.

TEAM LEADER • Target – Joplin, MO

Managed department operations and directed the restoration of 4 underperforming retail store

departments. Interviewed, hired, trained, reprimanded, and scheduled 10 employees and

ensured the achievement of all company goals. Implemented merchandising programs and

increased sales. Gross sales averaged between $4 and $5 million annually. (June 1999 –

September 2003

Accomplishments Included: Trained all new Team Leaders in Southern Missouri and Northern

Arkansas to ensure core values of the position were learned. Built and maintained a great group

of sales professionals who consistently met all profitability goals.

HUMAN RESOURCES INTERN• Shaffler Group. Bearings – Joplin, MO

Oversaw the changeover of payroll and attendance systems to SAP and ensured productivity.

Ensured the company’s workman’s compensations claim where addressed in a timely manner.

Proactively gauged employee satisfaction with pulse surveys and open door meetings.

(September 2003 – September 2004)

EDUCATIONAL BACKGROUND

M.S. Degree/Human Resources Development • Pittsburg State University - Pittsburg, KS

B.S. Degree/ Business Administration • Missouri Southern State University- Joplin, MO

Member of SHRM: PHR (Society of Human Resources Management).

Computer Skills: Custom HR Systems • Windows • Word • Excel • Explorer • Outlook • Mac

REFERENCES: Available upon request COMPENSATION: Open to Negotiation

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