Customer Service Sales Representative
Resume:
Megan M. Yost
*** *. ***** **., *********, IL ***02 **********@*****.*** 847-***-****
Results driven professional with an unmatched customer satisfaction record. Strong interpersonal communication
skills, a quick learner who is articulate, knowledgeable and detail-oriented. Uses product specifications and their
application, correctly matching them to a customers needs. Develops and maintains strong working relationships with
customers to promote trust, the integrity of the company, and continued profitability. Critical thinker who can apply
extensive industry knowledge to profitable vendor partnerships and revenue-enhancing co-branding opportunities.
Curriculum Services Advisor
EXPERIENCE
Sunburst Digital, Inc. [November 2011 – June 2012]
Processed incoming orders, coordinated shipments, and handled customer-related issues.
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Recommended correct supply specifications to customers based on their specific application or need, thus
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ensuring complete customer satisfaction.
Strengthened client relations through regular customer service follow-ups.
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Inside Sales Representative
Tiger Direct [April 2011 – November 2011]
Processed incoming orders, coordinated shipments, and handled customer-related issues.
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Recommended correct supply specifications to customers based on their specific application or need, thus
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ensuring complete customer satisfaction.
Provided price quotes for both stock and custom order supplies.
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Strengthened client relations through regular customer service follow-ups.
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Sales Coordinator
LG Electronics [July 2010 – April 2011]
Processed incoming orders, coordinated shipments, and handled customer-related issues.
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Recommended correct supply specifications to customers based on their specific application or need, thus
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ensuring complete customer satisfaction.
Provided price quotes for both stock and custom order supplies.
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Strengthened client relations through regular customer service follow-ups.
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Inside Sales Representative
Stenograph, LLC [Jan. 2008 – Feb. 2010]
Chosen to join different departments for knowledge of different products.
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Cheerfully assisted customer in other territories.
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Processed incoming orders, coordinated shipments, and handled customer-related issues.
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Provided price quotes for both stock and custom order supplies.
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Conceived many different campaign ideas.
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Strengthened client relations through regular customer service follow-ups.
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Senior Inside Sales Representative
Zebra Technologies International, LLC [Jan. 2001 – July 2007]
Regularly exceeded sales quotations, and received award for top salesperson of the year for two consecutive years.
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Recommended correct supply specifications to customers based on their specific application or need, thus
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ensuring complete customer satisfaction.
Processed incoming orders, coordinated shipments, and handled customer-related issues.
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In depth knowledge of all company products, their applications and specifications.
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Provided price quotes for both stock and custom order supplies.
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Performed new employee training and orientation for the supplies division.
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Strengthened client relations through regular customer service follow-ups.
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COMPUTER Proficient at Microsoft Office products, ACT! and Oracle databases, HumanClick web chat software,
SKILLS Navision, BAAN (Budget Authorization Account Number), CRM & ERP software systems.
Bachelor of Arts – Marketing
EDUCATION [Spring 2001]
North Central College, Naperville, IL
REFERENCES Available upon request.
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