Customer Service Quality Assurance

Angie H. Guthrie

**** **. ******* ****

Katy, TX 77449

Cell: 281-***-****

Email: *****************@*****.***

QUALIFICATIONS:

Demonstrate the ability to work well independently while keeping group

goals and priorities in perspective, detail-oriented and ability to

prioritize and remain focused on the essence of an issue, excellent

customer support services, skilled at learning new concepts quickly while

working well under pressure, excellent administrative and clerical

experience, professional demeanor and phone etiquette, ability to multi-

task and handle projects simultaneously, advanced level of proficiency with

MS and Adobe programs, high initiative, positive, detail oriented, adaptive

and receptive to change, exceptional prioritizing and organizational

skills.

EXPERIENCE:

11/08-Present WEST Engineering Services/Lloyd's Register Brookshire, TX

Training Coordinator/Corporate Communications Administrator/Event

Coordinator

. Senior executive administrative experience dealing with confidential

business matters

. Administrative duties for seminars/courses, including

registration/cancellations, all training email correspondence, lunch

menus, order supplies, PowerPoint revisions/updates, manual

revisions/updates, manual production, certificates, wrap up manuals,

photos, evaluation spreadsheets and email blast reports

. Create artwork for promotional items and other corporate marketing

material and research new promotional items

. Create advertising copy and graphics

. Prepare, develop, and design electronic and printed material

. Coordinate, promote and assist with events, tradeshows and webinars

. Create and coordinate content and schedule of newsletters, articles and

press releases

. Assist with training and oversee receptionist and reproduction staff

. Process client files and schedule appointments

. Handles various bookkeeping duties for every department

. Shipping and receiving

. Shopping for supplies for all buildings

. Create purchase orders and work orders for repair facility

. Process corporate organizational charts via Visio program

. Process advertising material for posting training on Rigzone site

. Event planning, assist with corporate charity projects and special

projects as required and assigned

. Update and create new marketing brochures and materials as needed

. Update list of Risk Assessments, Lessons Learned Index and Publications

and Studies

. Catering, cooking and order lunch for seminars and meetings

. Process Passports/Visas and domestic and international travel

arrangements

. Facility task: make coffee, take out trash, refill kitchen supplies,

shopping, order supplies, receive orders and other duties as needed

. Reproduction task: create company Christmas cards, personal Christmas

cards for president, company and personal invitations, company note

cards, post cards, create, print and cut business cards

. Setup new seminar/course jobs, maintain calendar with job numbers and

registration numbers

. Answer, screen, route phone calls and manage multi-lined phones

. Open, sort and route mail; organize and maintain files as needed

. Aids President in staff capacity by handling a wide variety of

situations involving the administrative functions of the office

. Prepare PowerPoint presentations for several departments

. Assist with compliance of various administrative policies and paperwork

such as confidentiality

agreements and invention submissions

. Organize and order office and graphics supplies

. Coordinate printer maintenance and supplies

. Assist with expense reports

. Book conference rooms and help plan and organize meetings and events

05/06-11/08 Budco Drilling Company, Inc.

Brookshire, TX

Office Manager

. Manage office for small oil/gas drilling company

. Manage multi-lined phones

. Perform all aspects of Human Resources, including Workers Compensation,

Safety Management, Child Support payments and Texas/Louisiana DOT permits

. Compiled daily drilling reports for three operational drilling rigs

. Produce IADC contracts

. Detailed record keeping for each drilling rig, including parts

inventory, safety records, scheduled preventative maintenance of

machinery and company vehicles

. Payroll for 50 plus employees, including bi-weekly payroll tax reports

and payments to the IRS, as well as federal, corporate, franchise and

heavy vehicle tax reports and payments

. Compile safety material for training and worked closely with insurance

company to ensure compliance with state laws and regulations

. Handled all accounts payable, receivable, purchasing and billing in

QuickBooks

. Worked closely with CPA to ensure books were accurate

. Compile various reports for customers

. Created a company employee manual and hazard communication program

. Created a Material Safety Data Sheet manual for each drilling rig

2004-Present Creations by Angelicque

Katy, TX

Owner/Designer/Painter

. Residential/commercial painting-faux finishing and decorative painting

. Trash to Treasure renovation

06/03-06-04 Delta Card Services Houston, TX

Application Processing/Front End Support

. Customer service

. Manage multi-lined phones

. Heavy data entry

. Application processing

. Front end support for merchants

. Merchant account maintenance: bank account changes, name and/or

ownership changes, quality assurance for merchant and research

transactions for merchants

. Obtain American Express and Discover for merchants

. Troubleshoot wireless credit card terminals and credit card processing

computer programs

. Incoming/outgoing mail

. Compile new merchant applications, verify information and set up new

merchant accounts

. General administrative duties

01/99-03/03 GreenKeeper Lawn Care (now TruGreen) Katy, TX

Customer Service/Administrative Support

. Customer service

. Manage multi-lined phones

. Heavy data entry

. Accounts payable/receivable

. New customer sales

. Employee time cards and payroll

. Yearly/monthly customer mailings

. Record keeping of chemical and fuel usage

. Production and vehicle maintenance log

. General administrative duties

. Past due collections and bad debts

. Organizing advertising material

08/93-05/98 Independent Testing Laboratories Houston, TX

Receptionist/Administrative Assistant

. Customer service

. Manage multi-lined phones

. Heavy data entry

. Issuance of inspection certificates

. Employee time cards and payroll

. Record keeping of travel expenses

. Compiling of quarterly quantitative summary reports

. Inventory control

. Incoming/Outgoing mail

. Order office supplies

. General administrative duties

EDUCATION:

June 1989 Royal High School-Diploma Brookshire, TX

1990-1993 Blinn Jr. College Bryan, TX

1993-1995 Houston Community College Houston, TX

Technical Skills:

MS Office 2010 (Word, Publisher, Excel, Outlook, PowerPoint, Visio and

Access), MS SharePoint 2010, HTML, QuickBooks, Quicken, Adobe Acrobat,

Adobe Creative Suite, DreamWeaver, Adobe Photoshop, InDesign & Illustrator

for PC, Paint Shop Pro 9, Adobe Illustrator 10, Goldmine Enterprise, Paint

Artist 24, Microsoft Dynamics CRM 4.0, Serif Draw Plus, Serif Page Plus and

Serif Photo Plus, 10-key touch and type 60 wpm.

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