Customer Service Manager

Kelly Malehorn

*** *** ****

Annville, PA *****

717-***-**** **********@*******.***

Objective:

Looking for a full-time position, in your growing company. As a former small scale business owner, I understand what it takes to

run a business. I would like to utilize my extensive knowledge and experience to your company. My experience in financial and

bookkeeping, office management and customer service will benefit your company to achieve growth, stability and mutual prosperity.

Financial, Bookkeeping, Office position offering experience in all areas.

Summary of Qualifications:

Advising People Confronting People Management

Attention to Detail Creating Business Ideas Meeting Deadlines

Budgeting Creating positive work environment Negotiating

Clerical Office Management Credit & Collections

Meeting & Event Planning Month-End-Closing Record Keeping

Record & Document Preparation Account Reconciliation Adapting New Procedures

Bookkeeping Payroll Collection of Monies

Compiling Data Inventory Management Interviewing Job Candidates

Implementing new policy and procedures Meeting Deadlines Human Resources Coordination

Handling Complaints Generating New Business Evaluating Performance

Expense Reduction Self Motivated Recognizing Problems

Prioritizing Tasks Expense Control Financial Management

Relating to People Organizing Workspace Gaining the Confidence of others

But Not Limited to

Experience:

Lebanon Valley Chamber of Commerce: Lebanon December 27, 2012 to Present (PT)

Finance & Operates Assistant: Reports directly to President and Board Members. Maintain all financial reports. AR, AP. Updated

weekly, monthly and yearly reports. Work strictly with the budget. Process bi-weekly payroll. Bank reconciliations and make all deposits.

Weber Brother Auto Inc.: Annville September 9, 2012 to Present (PT)

Bookkeeper: -Work with QuickBooks online, Microsoft and Pinnacle. Work office sole, computerized and manual daily AR, AP,

month end along with year- end closing, weekly payroll processing with commissions, daily depositing, Lots of multi-tasking Record

keeping, checking all invoices for accuracy, Bank reconciliations. Monthly billing statements.

Lawn Munchers Landscaping: Harrisburg April 2012 to September 2012 (seasonal)

Office Manager – Human Resource - QuickBooks 2011 and Microsoft- Work office solo, Ran entire aspects of the business, from

customer service, AR/AP, monthly statements, daily billing along with scheduling appointments. Meeting deadlines. Hiring new employees,

Bi-weekly payroll. Marketing, Advising employees of their jobs.

Fox’s Automotive Service & Repair: Lebanon July 2010 to April 2012

Co/ Business Owner - QuickBooks 2010 Microsoft along with multiple car repair programs. Started business from scratch.

Marketed, Customer service, Hired and Termination of employees, tax preparations, weekly payroll, invoicing, budgeting, daily depositing,

AP/AR. Meet deadlines, and estimates. Ran entire aspect of business.

Reigle Heir Farms: Grantville October 2001 to February 2010

Office Manager - QuickBooks 2005 – Appleworks – Microsoft. Set up daily appointments, office ran on a 3 year record keeping

program daily. AP/AR, daily deposit, bank reconciliations, Tax preparation, Payroll, Employee tracking, Creating Spreadsheets. Daily &

monthly invoicing, Customer relations.

Major Known Software Tools: 8 years QuickBooks, 2005, 2010, 2011, online

13 years Microsoft Office - plus - CC Assist – Pinnacle – Adobe Reader – Appleworks

Education: Northern Lebanon High School – Diploma

Salary Requested: $ Neg.

References: Upon Request

Contact this candidate