Customer Service Manager
Resume:
Robert C. Johnson
Salem, Ohio 44460
****************@*****.***
Objective To obtain a rewarding and challenging career with the opportunity
to grow and advance with a company that rewards dedication and
performance.
Malone College, Canton, Ohio
Education
Bachelor of Arts, Business Administration, 2001
I T T Technical I nstitute, Youngstown, Ohio
Associate Degree, Computer Programming 1988
Experience Capitol Development L td., Boardman, Ohio
Director of Operations January 2010 to Present
Developed client relations
Managed client/associate relations
Columbiana County Port Authority East L iverpool, Ohio
Member of Board of directors January 2010 to present
Secretary of board October 2011 to present
Chairman Marketing / Education Technology
Kennsington Golf Club Canfield, Ohio
Operations Manager March 2008 to December 2009
Executed Marketing and Sales Plan
Increased gross revenue by 23 percent
Responsible for – Budget’s, Operational t racking,
Reduced operational cost by 41 percent
Managed Pro Shop – Sales, Inventory, Customer Service
Managed Employees – 6 full time 12 part t ime
Schedule, Payroll, In terviews, Termination
General Motors Corp., Lordstown, Ohio
Business Manager – May 2004 to March 2008
Managed Department Supervised 8 to 12
Developed Supervisor’s Career Pathway
Managed Department Material Flow
P roduction and Quality Champion
Department Product Launch Leader (Chevy Cobalt)
Production Supervisor – June 2009 to may 2004
Managed 50 – 60 Union Employees
Managed - Material f low and usage
Safety – O.S.H.A. Rules and Regulations
Quality – Continuous improvement Leader and inspector
Auditor of State, Canton, Ohio
District Field Liaison – April 1994 to December 1994
Crisis in tervention – Findings for recovery
Audit reviews – Municipalities, schools and L ibraries
Lottery
Audits Reviews
Inspections @security review
Columbiana County Court House
Data Processing Manager
Reorganized Department and County purchasing
Bulked County wide purchasing & Supplies
Renegotiated County Contracts & Leases
Reduced county outsourcing reducing operational Cost
Training and Professional Development
JIT Implementation Sexual Harassment Training Employee Relations
Inventory Controls Supply Chain Logistics Time Management Training
Material Handling Contract Negotiation (local) SOP Developer/ Workstation
Lean Manufacturing Employee Relations Training Discipline Enforcement
ISO 9000 9002 Corrective Action Plans Best People Practices
References Available upon Request
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