Customer Service Sales
Resume:
Marlene Coello
Brentwood, NY ***17
EDUCATION
NYIB New York Institute of Beauty 2013 currently
Esthetics
Member of Phi Theta Kappa Honors Society 2011
A.A.S. Degree: Business Administration, Plaza College, NY 2009
Studies emphasized the development of business, computer, and
administrative skills in such courses as:
* System Technology and Application
* Spreadsheet Applications
* Word Processing Operations
* Business Organization
* Business Law
EPERIENCE
Chase, Astoria, NY 2008-2012
Personal Banker
* Resolve customer complaints, issues promptly and effectively
* Provide expert advice and service to the bank customers
* Find satisfaction in offering the right financial solutions to help
customers with large expenses, such as saving for college, buying a
home, and planning for retirement
* Take pride in exceeding clear-cut goals
* Receive frequent recognition and rewards for top performance
Commerce Bank, Jackson Heights, NY 2007-2008
Customer Service Representative- Personal Banker
* Greet customer with a positive attitude
* Support service activities by achieving excellent customer service care
* Resolve customer complaints, issues promptly and effectively
* Provide expert advice and service to the bank customers
* Find satisfaction in offering the right financial solutions to help
customers with large expenses, such as saving for college, buying a
home, and planning for retirement
Citibank, Jackson Heights, NY 2005-2006
Teller, Financial Associate
* Process transactions such a deposits, withdrawals, credit lines and loan
payments for consumers and business customers
* Entrusting with handling safe deposits, vault, atm and night drop
activities
* Support sales by referring new and existing customers with needs
Citibank, Jackson Heights, NY 2006-2007
Service Officer-Assistant Manager
* Identify customer needs in order to efficiently refer bank products and
services
* Resolve customer complaints promptly
* Achieve personal production goals by expanding existing relationship and
acquiring new business doing bank at work
* Support sales and service activities within the Financial Center by
participating in seminars, micro marketing events and promotional campaigns
SPECIAL SKILLS
Technical: Type 40 wpm; Microsoft Certified Word and Excel, highly PC
literate: Windows, Windows Server Network, Access, Outlook, Power Point,
Internet
Language: Spanish (fully bilingual-reading, writing, conversation)
References furnished upon request
Contact this candidate