Customer Service Quality Assurance

Nan Kurlancheek 610-***-****

*** ****** ****** ****** **********, PA 19610

******@*******.***

Objective:

Experience in counseling, administration and public

relations working with a variety of populations and age

groups.

Highlights of Qualifications:

Counseling/Communication Skills

Counseling individuals, groups and families within a variety of populations

Advocate for patients and patient's families

Provide in-service training

Act as a liaison between staff and administration and also between doctor

and patient

Act as assessment and referral specialist

Compose tactful correspondence

Provide customer service over the phone in a courteous and diplomatic

manner

Public Relations/Marketing

Raised numbers of intakes to 12-week waiting list

Designed brochures

Formulated public speaking program

Developed mailing list

Marketing programs

Developed information and referral system

Promoted programs through television appearances and written media

Administration/Supervision

Hired and supervision

Coordinated schedules of staff

Worked as inter-disciplinary team member

Researched and purchased equipment

Planned and implemented daily schedule of program

Maintained accurate budget

Served on quality assurance and utilization review committees

Experience:

Berks Pychiatry Inc., 146 South 5th

Street, Reading PA

Private Therapist/Clinical Supervisor

2008-Present

Private Therapist

Clinical Supervisor of staff

Phil haven

Lancaster, PA

Director of Dual Diagnosis Intensive Outpatient Program

2006-2008

Maintain budget

Supervisor Staff

Acted as liaison between MHMR and Lancaster Co. Parole Probation

Public Relations Coordinator

Conducted in-services to Phil haven Residential Treatment Program

Pennsylvania Counseling Services 125 South

5th Street, Reading PA

Lead Therapist

1996-2006

Ran the intensive outpatient program and partial housing program for

substance abuse and dual diagnosis

Private therapist for dual diagnoses consumers

Critical debriefing specialist

Acted as a liaison between PA Counseling, Reading Parole Probation, State

Parole Probation and the Council on Chemical Abuse

Family Guidance Center

Reading, PA

Supervisor- Partial Housing Program

1995-1996

Administered the full day outpatient services for the chronically mentally

ill

Supervised staff of six therapists

Worked as a liaison between Family Guidance Center and MHMR

University of Texas, Dept. of Psychiatry

Houston, Texas

Director- Geriatric Day Program 1986-1988

Clinical Therapist for the adult clinic 1988-

1990

Assessment and referral specialist for the Child- Adolescent clinic

1990-1995

Seven Acres Jewish Home for the Aged

Houston, Texas

Director of Social Services 1985-1986

People Acting to Help, MHMR

Philadelphia, PA

Geriatric Social Worker 1980-1985

Education:

Mary wood Graduate School of School Work Scranton, PA

Organizations:

National Association of Social Workers

Academy of Certified Social Workers

Licenses:

PA Licensed Clinical Social Worker

Board Certified Diplomat

References:

Available Upon Request

Contact this candidate