Sales Customer Service

Kate Burton

Kate

*** ***** **** ******

***

Scotia, New York 12302

Scotia,

************@*****.***

************@*****.***

(m) 518-***-****

(m) 518-***-****

Education

Johnson & Wales University; Providence, RI

Bachelor of Science, Hospitality Sales & Meeting Management, 2001

Associates of Science, Travel & Tourism Management, 1997

Work Experience

Retail Sales Representative, December 2012-August 2013

Verizon Wireless-Latham, New York

• Learning and demonstrating new wireless devices and accessories.

• Knowledge of products, services, promotions, and policies.

• Troubleshooting and performing tier one technical support on wireless devices.

• Resolving billing issues and customer complaints.

• Providing excellent customer service and gaining repeat business.

Group Sales Manager September 2010- March 2011

Clarion Inn & Suites-Syracuse, New York

• Met and arranged meetings with prospective guests and clients to generate business for the

facilities.

• Ensured quality service to both customers and colleagues.

• Actively promoted and sold the hotel's rooms for the social side of the hotel.

• Conversed with guests and hotel department heads to plan function details, such as space

requirements, publicity, time schedule, food service and decorations.

Senior Administrative Assistant May 2008 – July 2009

Lockheed Martin MS2-Syracuse, New York

• Support Director of Electronic Warfare and staff of 12 program managers with daily activities.

• Provide accurate domestic and foreign travel reservations.

• Coordinate classified visit requests.

• Manage meeting coordination within budget constraints.

• Work with administrative personnel for meeting, phone and support coverage.

Sales Manager December 2006 – March 2008

Homewood Suites by Hilton-Syracuse/Liverpool, New York

• Manage all group bookings and extended stay reservations for long-term stays.

• Resource management of all meeting rooms and respective catering requests.

• Supervise three separate departments within the hotel, including 60 staff members.

• Consistent achievement of monthly sales quotas and goals: 13 of 16 months > 100% .

Exhibitor Services Coordinator June 2004-August 2008

GES Exposition Services; Phoenix, Arizona

• Manage all exhibitors per show (~ 20 – 200 exhibitors) and assist with their individual needs.

• Develop and create sales and service plans to maximize and increase show revenues.

3rd Purser-Guest Relations January 2003-April 2004

Royal Caribbean International; Miami, Florida

• Maintain a current knowledge of all ship's regular events and special functions to provide guests

with the most accurate information daily.

• Assist ticket sales with personal recommendations to travelers for ship excursions.

Kate Burton

Kate

118 North Toll Street

118

Scotia, New York 12302

Scotia,

************@*****.***

************@*****.***

(m) 518-***-****

(m) 518-***-****

Pre-Graduate Experience

Fall Travel and Tourism Practicum Internship September 1998 – November 1998

Johnson & Wales University; Providence, Rhode Island

• Assisted with the production team at Collette Travel to create custom travel packages.

• Maintained tour reservations at American Express Travel Agency.

• Provided efficient customer relations at T.F Green Airport, Warwick RI.

• Lead and guided college tours throughout London, England; Paris, France and at the Culinary

Archives Museum at Johnson & Wales University.

Front Desk Clerk/ Guest Services May 1998 – August 1998

Vail Resorts; Keystone, Colorado

• Assisted with Front Office, Reservations, and Night Audit Procedures.

• Completed summer work experience program to obtain scholarship requirements.

• Organized with summer group arrivals and departures daily with approximately 500 guests at a

time.

Attraction Hostess May 1997 – August 1997

Walt Disney World Company; Orlando, Florida

• Team Player in Admissions.

• Attended & graduated from Disney School of Business Management, College Program.

Skills

• Proficient in Microsoft applications including Office, Outlook, and Internet Explorer.

• Proficient OnQ insider through Hilton Hotels.

• Extensive networking background.

• Diverse travel background.

• US Government Clearance Level: Secret

References – Available upon request

Contact this candidate