Customer Service Medical
Resume:
Beverly A Coolie
Avondale, LA *0094
Phone: 504-***-****
********@*****.***
Education History
Issuing Location Qualification Course of Study
Institution
Bryman College LA Vocational School Medical
Certificate Assistant
Northwest Shoals AL 2 Years of College or a General Studies
Community College Technical or Vocational
School
New Horizons LA Vocational School Healthcare Info.
Computer Learning Certificate Management
Center
Certifications
Certification Issuing Completion Date Expiration Date
Title Organization
CPR AMERICAN HEART 04/2012 04/2014
ASSOCIATION
Professional Assoc. of Rural 06/2011
Coder Health
Professional Coder
Medical New Horizon 12/2009
Administrative
Assistant
Relevant Experience
. More than 15yrs in Customer Services.
. Patient Representative Supervisor and back-up supervisor for Medical
Assistant Department.
. Interviewed job seekers and trained new and established employees.
. Resolved patients, employees, delivery, and maintenance concerns.
. Arranged and conducted monthly staff meeting.
. Professional Coder
. Proficient in Microsoft Office Words.
. Skilled and trained in resolving problem in a professional manner.
Employment History
Emergency Admit Clerk
06/2013 - Current Children 2020 Henry Clay Ave, New Orleans,
's LA
Hospital
Responsible for all aspects of patient registration, including the
entry of demograhic, insurance information into a mainframe computer
system.
Work in ER, outpatient and inpatient registration areas.
Register patient for various tests and procedures.
Coordinate with floor staff for bed assignment .
Medicaid Specialist
02/2013 - 05/2013 Children 200 Henry Clay Ave, New Orleans, LA
's
Hospital
Obtains initial information relating to coordinates intake process,
and provides information and resources for various programs.
Promotes the Medicaid Program to potential participants.
Also, assist Social Workers in locating hospice for families and
research grant funds for cancer pediatric patients.
Scanned high profile in the computer system.
Patient Access Supervisor
06/2009 - 10/2012 Daughter New Orleans, LA
s of
Charity
Health
Center
Planned, directed, and coordinated records and information
management, mail distribution, facilities planning and maintenance,
custodial operations, and other office support services.
Performed secretarial duties using specific knowledge of medical
terminology, clinical, and laboratory procedures.
Scheduled appointments, billed patients, and compiled and recorded
medical charts, reports, and correspondence.
Interviewed job seekers and trained new and established employees.
Customer Service Representative
09/2008 - 02/2009 Banker's Metairie, LA
Insuranc
e
Resposible for all daily activities in the Customer
Services department of this high volume call center.
Explain to client about the supplement and depreciation insurance
policy.
Assist the Adjuster with the denial claims to sent out to clients.
Set-Up Verification Clerk
11/2007 - 07/2008 Waste Management Tuscumbia, AL
Sanitation
Responsible for prompt accurate processing of all incoming email
from clients.
Performed all aspects of daily proofreading from the Data Entry
Representatives workload.
Assist various administrative duties including billing research and
data entry.
Contact this candidate