Customer Service Sales
Resume:
Adam Koontz
Winston-Salem, NC 27127
********@*********.***
Dedicated and knowledgeable professional with diverse industry knowledge
and special talent for searching out opportunities for improvement,
contributing to cost reduction, increased productivity, and waste
reduction. Provide objective analysis and innovative solutions to a wide
range of manufacturing problems including cost and productivity
optimization, safety and environmental issues. Cross-functional knowledge
with proven operational success. Proactive planner with the ability to
nurture credibility and confidence with management and plant personnel.
1 Work Experience
Sales Manager
Koontz Sales Farm Equipment - Winston-Salem, NC
January 2013 to July 2013
Managed farm equipment sales for company dealing with vendors and customers
on a daily basis procuring their specific needs for products of farming
equipment and supplies.
Developed communication with customers to sell products.
Executed orders for product and compiled customer complaints.
Analyzed shipping schedules and orders to assure accuracy.
Insured timely requirements.
Analyzed client purchase orders received for costs and consistency.
Suggested products to customers' needs and interests.
Determined and quote prices and delivery dates.
Recognized prospective customers by utilizing business directories
Followed leads from current clients
Analyzed market conditions and competitors' products prices and sales.
Engineering Technician
Atrium - Lexington, NC
February 2007 to December 2012
Lead the design, development, and integration of new systems in a multi-
functional team environment.
Primary tasks included definition of design requirements, specifications
and testing integration as well as supplier coordination, management and
cost monitoring.
Implemented quality assurance strategies and procedures enhancing the
quality of products to ensure cost efficiency and effectiveness.
Attended business meetings to discuss problems and solutions.
Oversaw floor operations and managed nonexempt employees for window
operations.
Selected Contributions
Introduced manufacturing processes and promoted new technology to minimze
customer costs and improve margins.
Integrated new product line into existing operations while reducing
required staff.
Inside Salesman
Bob King Kia - Winston-Salem, NC
May 2006 to February 2007
Matched clients to the best financial products to make sure that their
vehicular purchases were properly protected.
Successfully sold new cars by providing excellent customer service. Ensured
maximum profitability in each transaction by up-selling finance products.
Maximized profits for the dealership by expertly structuring and
restructuring finance deals.
Recommended a better system for handling incoming sales calls, which
significantly eliminated disruptions and improved customer service provided
to both call-in and walk-in prospects.
Spanish Translator Trainer
Ellison - Lexington, NC
2001 to 2005
Translated Spanish/English - English/Spanish for Spanish speaking employees
in training for department.
Managed timely and accurate scheduling of production assembly in
department.
Ensured that correct product was staged, and loaded with proper
documentation.
Implemented strong inventory controls, and managed material required in
product assembly.
Coordinated with floor teams and engineering to oversee design, production
scheduling and quality of products to customers.
Adam N. Koontz Resume
Page 2
Furniture Maker
Carolina Country Furniture
1990 - 2001 -
Built, constructed, finished, and tooled furniture and furniture pieces for
Carolina Country Furniture while attending school up until college
graduation.
Created designs and finishes for special customers for yearly showcasings.
2 Education
Bachelor of Science and Spanish
University of NC at Greensboro - Greensboro, NC
2001
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