Software System

MARY S. CLAYTON ** KD Lane, Arden, NC *****

Home 828-***-**** Cell 828-***-****

IT / SOFTWARE ANALYST PROFESSIONAL ****.*******@*******.***

Application Analysis Application Testing Interface Analysis Business Technology

P RODUCTIVE, solution-focused technical professional with documented success developing, testing,

implementing, and enhancing applications for diverse business environments. Measurable contributions to

cost reduction, time savings, teamwork, and process automation. Able to switch rapidly from one technical

challenge to another and to add program refinements on the fly to better serve business needs. Enterprising and

resourceful in improving and automating processes. Recognized for ability to rapidly learn new software, languages,

and technical tools; frequently serve as expert resource for teams, departments, and projects. Reliable.

Held Secret and Top Secret Security Clearances (Special Compartmented Information)

Databases: DB2, MS SQL Server Management Studio 2005-2008, Oracle, Sybase

Systems: AIX on RISC 6000, Rational, MVS/VM on IBM Mainframes, UNIX on HP/Sun,

Microsoft Windows XP, Vista, and 7, MS Office 2010

Program languages: Ada, Assembly, BASIC, C++, C#, COBOL, JCL, LISP, Pascal, PROLOG, SQL, SQR

Wrote & used Shell Scripting on the job

Specialized technical skills training, including:

ConnectR Interface Engine, 2012

SAP Customized Financial Management Accounting, 2006

SQA For PeopleTools, PeopleSoft, 2000

PeopleTools I, PeopleSoft, 1999

LoadRunner/Xrunner Automated Testing Tools, Mercury Interactive, 1997

Ada Programming Workshops I & II, EVB, 1993

EXPERIENCE & ACHIEVEMENTS

GERIATRIC PRACTICE MANAGEMENT (GPM), Asheville, NC Aug 2012-Present

HL7 Architect, System Operations

Responsible for the HL7 integration/interface engine which links multiple internal and external client systems. Research, implement, and

maintain interface product enabling communication between GPM’s custom Electronic Health System (EHR) software and third party

vendor software systems.

Designed, tested, and implement a new HL7 bi-directional process of patient data extracted/imported from/to

SQL databases via stored procedures. This involved the mapping of the data extracted/imported via an interface

engine. Primary support of all interfaces after implementation.

Designed and validated process to import initial patient demographic load into GPM’s EHR system when new

doctor practices are implemented.

Assisted with the setup and validation of new billing databases in GE Centricity General Management application.

MEDWEST HAYWOOD (formerly Haywood Regional Medical Center), Clyde, NC July 2010-Aug 2012

e-Forms Specialist / Interface Analyst / Web Analyst, IT Department

Create (from user input) and maintain all forms used in newly recommissioned, 116-bed hospital, many of them dynamic forms requiring

detail-focused integration (and testing) into a variety of conditions. Create, update, and/or change hospital internet and intranet web sites.

Research, implement, and maintain interface product enabling communication between Healthcare Information System (HIM) software

and third party vendor software systems (Cerner, DR PACS, eforms, eScription, Glucometer System, HPF,TeamHealth, TSystems,

PowerPath, Proficient Health, Pyramis, Pyxis).

Hired as a novice in processes, tools, and programs used in health care. Took initiative to self-learn all aspects of

the job and technology in a new environment. Quick and able student soon recognized by other departments for

quick turnaround and labor- and cost-saving results.

Created “testing stream” for e-Forms system, for complete testing before going live, reducing downtime and errors.

Participated in conversion to new HIM system (Meditech to McKesson Paragon). Set up all HL7 interfaces

flowing to and from downstream systems (Cerner Home Health, Tsystems, . Self taught all aspects of interface

setup and connectivity using the Iatric Easy Connect Plus Interface Engine.

Home 828-***-**** Cell 828-***-**** ****.*******@*******.***/2

Setup payroll process between the Cerner Home Heath application which extracted caregiver hours and sent to

process into the Hospitals payroll system (ADP).

Create and support interface systems at 2 additional sister hospital campuses (MedWest Harris – Sylva, NC,

MedWest Swain – Bryson City, NC).

VERIZON, Silver Spring, MD/Arden, NC Jul 1996 - Sep 2009

User Acceptance Tester, Analyst (AP IT Team),1997-2009

Member of regulated Accounts Payable IT group responsible to 150,000+ employees in U.S., Philippines, India. Go-to person for

application questions. Customized software to ensure customer satisfaction; liaison between developer, analysts, and client.

Put a solid accounts payable system (to include upgrades and enhancements) in production and met all schedules to

production on time.

Suggested improved methods of conducting testing; wrote high- and low-level test plans, procedures and scripts;

documenting results, conducting meetings, and obtaining client signoff.

Used considerable change management skills to lead team in making large changes that would impact entire user

group; did it by keeping to the schedule, providing quick turnaround on issues, and performing very detailed testing.

Release/Configuration Manager (AP IT Team), 2000-2009

Coordinated all aspects of IT team (scheduling, issues, process, developers & analyst, change controls, code migrations, batch programs).

Trained new developers and analysts on various source code environments and batch job operation on mainframe

using Endevor.

Cleaned code migrations, limiting confusion (learned this job on the fly), for smooth production releases.

Created implementation plan and walk through, putting all teams on the same page.

Maintained a consistent standard by creating and maintaining JCLs & PROCs used for Mainframe batch jobs.

“Owned” job previously done by multiple people, eliminating confusion on accountability.

Performed all migrations of online PeopleSoft projects, batch migration, and job setups with meticulous tracking in

implementation plan, allowing smooth release launch. Trained and scheduled implementation group.

AP Production Support (AP IT Team), 2001-2009

On-call, 24/7 technical support and decision-maker for India-based posting/payment team. Trained new hires.

1 of only 2 people who could schedule On Demand jobs for team.

Created mainframe job specification document that was delivered with any new JCL/PROC.

Maintained huge Visio document containing actually flow of all AP jobs (used extensively by the on-call team).

Performance Test Lead, Analyst (BOLD Team), 1996 – 1997

Established performance baselines on a complex high-speed network provisioning system developed on a client server platform.

Designed test scenarios to simulate 30, 60, 100 simultaneouse user load.

COMPUTER SCIENCES CORPORATION (CSC), Rockville, MD Jun 1990 - Jul 1996

System Tester, 1990 -1996

Performed formal/informal system demonstrations for requirement verification by customer. Analyzed system test results for system

functionality. Authored detailed system testing documents that included test plans, test procedures, and test result reports. Participant,

software high- and low-level design reviews.

Authored test documents for NASA satellite ground data system project.

Hand-picked to participate in British Telecom Billings project on-site (England), working on critical path of Invoice

Production.

First tester to successfully sign-off system requirements for the Initial Sector Suite System (ISSS) phase on the

Advanced Automation System (AAS) Air Traffic Control (ATC) project.

Traveled extensively to Federal Aviation Administration (FAA) Technical Center to perform system testing and

requirement validation and sign-offs. Formally delivered test procedures and reports to the FAA customer. All

documents deliveries were 100% on schedule.

Trained testers on software lab system bring-up procedures.

Earned individual Recognition Certificate and Special Achievement Award for outstanding technical performance.

Secret clearance

Home 828-***-**** Cell 828-***-**** ****.*******@*******.***/3

Functional Lead & Software Developer, 1993 - 1994

Member of large ATC software project; section Functional Lead for 2 programmers. Designed, implemented, and performed programming

(Ada). Integration and testing of software prior to deliveries. Authored software documentation. Provided fixes on delivered software.

Scheduled design, code, and test activities.

Achieved 100% of all software activities within scheduled delivery dates.

Streamlined regression testing of software.

Improved testing of software, and reduced errors.

Trained new hires on system environment and code flow.

Earned Special Achievement Award for outstanding technical performance.

MILITARY SERVICE: UNITED STATES AIR FORCE Sep 1980 – Jul 1986

Airborne Communications System Operator / Personnel Specialist

Performed telecommunication/information system operations on board E4B military aircraft supporting a joint military planning staff.

Directed processing of personnel actions; managed administrative discharges and separations.

Held Top Secret clearance (active through tour of duty).

EDUCATION PROFILE Obtained solid education while performing full- and part-time positions in business environments….

B.S., Computer Science Aug 1986 – Jun 1990

UNIVERSITY OF MARYLAND BALTIMORE COUNTY, Catonsville, MD

Phi Theta Kappa Honor Society

Community Contributions: Habitat for Humanity, Salvation Army, Downtown after 5.

Distance Runner, Triathlete

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