Customer Service Representative

Andrew Brobbey

*********@***********.*** Cell 315-***-****

**** ********* **. ********, ****, 43229

SUMMARY OF QUALIFICATIONS

Team leadership and staff management abilities…talent for building and leading high performing, goal-focused teams.

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Years of experience with Database software.

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Demonstrated the ability to handle highly confidential and financial information in a sensitive manner.

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Adapt at working in a fast paced environment, while employing strong organization skills to handle customer inquiries.

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Operate computer program with accounting software to record, store, and analyze information.

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Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns,

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FAS109 provisions, and quarterly estimates.

EDUCATION

Morrisville State College, College of Agricultural and Technology

Associates Degree in Business Administration, May 2013

Associates Degree in Liberal Arts and Sciences- Mathematics and Science May 2009

SKILLS

Ability to work with others, and efficiently get assigned task done.

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Strong analytical and problem solving skills, with the ability to make sound judgments, and multi-task in a fast paced

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environment.

Proficient in Microsoft Office Suite, specifically Project, Outlook, Word, Excel, Access, Visio, SharePoint, PowerPoint,

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and Publisher.

Ability to communicate in two languages: English, and Ghanaian Twi.

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RELEVANT EXPERIENCE

Target Bronx terminal 700 Exterior St. Bronx, NY 10451

Customer Service Representative June 2011-June 2013

Provided a positive shopping experience for grocery store customers.

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Providing a positive customer experience involves answering questions, offering product knowledge,

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guiding customers to correct isles, checking prices, and providing carry out services.

Maximize sales by providing prompt, and friendly customer service.

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Morrisville State College 80 Eaton St. Morrisville N.Y, 13408

Event Staff August 2009 – May 2011

Coordinating all the details required ensuring an event runs smoothly and successfully.

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Manage a variety of events for Morrisville State College.

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Calculate a budget for proposed events.

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Manage details such as choosing the event location, arranging the schedule, selecting speakers/entertainment, choosing

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vendors, selecting menus, procuring accommodations, creating and distributing marketing materials (invitations, flyers,

advertisements,), and arranging transportation for attendees.

Morrisville State College 80 Eaton St. Morrisville, NY 13408

Help Desk Clerk October 2009 – May 2010

• Ensure Students have the right machine, software and hardware to accomplish their Economic goals.

• Configuring and repair student’s electronic devices.

• Take record of Inventory of device part.

• Maintain Student’s backup Server.

Morrisville State College 80 Eaton St. Morrisville N.Y. 13408

Tutor assistants August 2008 –

October 2009

• Developing individual Student true potential by promoting and encourage student to take tutoring.

• Ensure students are properly registered for Tutoring by interring their information in database.

• Follow up on cancellation, urgent tutoring and terminating student tutoring session.

CAMPUS INVOLVEMENT

• ASUBA (African Student Union Black Alliance) August 2007 –

May 2012

• Morrisville State College Men’s Varsity Soccer Captain August 2007 –

December 2011

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