Medical Customer Service

Geralda Devilas

Exceptional multitasker, personable, and savvy

West Palm Bch, FL

***********@***.*** - 561-***-****

To secure a position in patient care or health services. I have 7 yrs exp working w/ medical records, 6 yrs exp

working clinical supplies (stocking, ordering, DME maintenance, inventory, and budget monitoring), less then

a yr exp as a phlebotomist and emt-b

WORK EXPERIENCE

Medical Records Manger & Central Supply Supervisor

Jupiter Medical Center - Jupiter, FL - February 2008 to Present

Perform Active Chart Review

• Perform Closed Chart Review for completion after discharge

• Maintain Medical Records Department

• Assist with the revision of the "Authorization to Release" Form

• Revised nursing assessments for clarity and continuity with MDS 3.0

• Assist with maintenance and storage of medical supplies

• Stock various types of clinical supplies

• Implement an update for the ancillary charge program

• Introduce the facility to cost effective products to decrease expenses

• Maintain and Prepare a Central Supply Budget

• Provide direct supervision to the Central Supply Clerk

• Complete annual performance evaluation for the Central Supply Clerk

• Participate in Leadership training

• Corporate compliance liaison (Policies, HIPAA, Auditing & Monitoring)

• Facilitate new patient admissions on alternating weekends

• Assist with auditing and quality improvement processes

Assist with feeding or tray setup in dining area.

Assist with patient transfers as needed

Medical Records Assistant Consultant

Medical Record Management - Fort Lauderdale, FL - September 2006 to February 2008

Performed Current Chart Audits

• Assembled/Prepared discharged charts

• Retrospectively reviewed discharged charts

• Provided clerical support services to contracted Nursing Homes

• Reorganized a central supply department

• Maintained stock and ordered supplies for a central supply department

• Produced monthly charges and billing summaries

• Trained and provided education to new employees

• Prepared and maintained credentialing files for appointed Physicians

• Revised and retyped forms to maintain clarity

• Reorganized several medical records departments

• Created worksheets/Internal audit tools to assist with daily tasks and documentation

• Processed Medical Records for legal request/subpoenas

• Prepared records for retention or destruction

Management Affiliation Externship

Orange County Corrections - Orlando, FL - July 2006 to August 2006

Observed managerial activities and assisted the Medical Records Supervisor in daily tasks

• Reviewed errors in the Electronic Medical Record

• Reviewed Claims for billing process

• Prepared picture audits and imported pictures into the Medical Management System

• Prepared an In-Service presentation for Release of Information

Customer Service Representative

U-Haul - Orlando, FL - June 2003 to July 2006

Scheduled reservations, set up hitch appointments, answered phones

• Provided information and resolved customer grievances

• Processed rental contracts, return charges, and sale items

• Inspected, cleaned, and parked trucks

• Collected and recorded payments, prepared the nightly bank deposit

• Created rental contracts for storage units and prepared vacate paperwork

Professional Practice Experience II

Florida Hospital East Orlando - Orlando, FL - January 2006 to April 2006

• Coded inpatient and outpatient records

• Performed record review for completion

• Observed revenue management and charge process, Medicare billing, case management protocols,

transcription process

• Performed a tracer round in preparation for JCHAO survey

Professional Practice Experience I

Orlando Regional Hospital - Orlando, FL - August 2005 to December 2005

• Observed the functions of the different departments within the hospital

• Reviewed policy and procedures, numbering and filing systems, assembly and analysis, incomplete record

control, record storage, retention and retrieval and release of medical record

• HIPAA training

EDUCATION

Diploma in Emergency Medical Technician

Palm Beach State College Lake Worth - Lake Worth, FL

2011 to 2011

Certificate in Phlebotomy

Jupiter Medical Center - Jupiter, FL

2010 to 2010

Certificate in Procedures & Medical Front Office Procedures

Florida Career College - West Palm Bch, FL

October 2006 to December 2006

Bachelor of Science in Health Information Management w/ a minor in Health Science

University of Central Florida - Orlando, FL

2002 to 2006

SKILLS

Computer: Proficient in Microsoft Office (Word, Excel, & PowerPoint)

ADDITIONAL INFORMATION

LICENSE &

CERTIFICATION

Phlebotomy Technician (641*********)

Emergency Medical Technician (EMT540160)

Basic Life Support

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