Customer Service Sales

Mark Fleming

Greenville, SC

*********@*****.*** - 864-***-****

WORK EXPERIENCE

Distribution Operations Manager

Mattress Firm Inc - Greenville, SC - January 2001 to August 2013

• Reviewed P/L's with ROM and made adjustments to achieve budget goals

• Ordered inventory to maximize sales, based quantity and item decisions on results and future sale events.

• Communicated weekly with District Mgr. to have knowledge of future sales events

• Trained assistant managers to have the skills to manage when left in charge and supervised a team of 10

to 15 employees plus 15 contract delivery team

• Was responsible for inventory control of all product in a 35,000 sq ft facility

• Cooperated with Loss Prevention on audits

• Coached delivery drivers (contract or employees) on their processes to provide the best customer service

• Maximized employee/contractor drivers to increase delivery potential and cost efficiencies

• Reviewed payroll for accuracy; employee and contractor's

• Communicated with Human Resources on all employee issues regarding discipline or termination prior to

reacting with the employee

• Responsible for the physical condition of equipment and building

• Have a knowledge of OSHA laws and complied with all safety procedures

• Trained and developed the staff to be successful in completing their job descriptions

• Prepared schedules for the staff

SKILLS:

• Capable of motivating others to achieve their highest potential

• Good communication skills to give clear direction either verbally or written

• Delegate staff to complete projects, assign task and monitor expectations.

• Well organized to ensure tasks were completed on time, followed established policies and procedures

• I have a courteous, professional business demeanor while interacting with co-workers and vendors.

• Searched for cost saving measures, understand the importance of working within budgets

• Have knowledge of basic labor issues, worked with Human Resource department to insure compliance within

the company

EDUCATION

Associates in Science

Greenville Technical College - Greenville, SC

2004 to 2006

SKILLS

Capable of motivating others to achieve their highest potential • Good communication skills to give clear

direction either verbally or written • Delegate staff to complete projects, assign task and monitor expectations.

• Well organized to ensure tasks were completed on time, followed established policies and procedures • I

have a courteous, professional business demeanor while interacting with co-workers and vendors. • Searched

for cost saving measures, understand the importance of working within budgets • Have knowledge of basic

labor issues, worked with Human Resource department to insure compliance within the company

Contact this candidate