Customer Service Assistant

Sylvia Jo Ann Hart

**** ******* ***** ? Sherrills Ford, NC 28673

H: 704-***-**** ? C: 704-***-**** ? ********@*****.***

Summary Hard-working, detail-oriented individual with strong technical

skills looking to apply education and experience to a position. Areas

of proficiency include computer skills, ability to get along with people,

and a determination to obtain goals.

Highlights ( Extremely organized, detailed and goal oriented (

Relationship building skills

. Team player and self-motivated ( Ability to

maintain accurate records

. Proficient computer skills with Windows (

Familiarity with the criminal justice

and Microsoft applications system

. Verbal and written communication skills (

Comfortable with diverse population

. Aware of legal and ethical standards ( Conflict

resolution skills

( Research skills ( Creative and an "out of the

box" thinker

Education Appalachian State University

Boone, NC

Bachelor of Science in Criminal Justice with Minor in Psychology

12/2011

Maintained a 3.33 GPA in Major and a 3.00 GPA overall

Catawba Valley Community College

Hickory, NC

Associates of Arts General/Criminal Justice with High Honors

07/2011

Associates General Education with High Honors

05/2009 Phi Theta Kappa Honor

Society member

Maintained a 3.95 GPA overall

Experience Fiserv

Hickory, NC

Customer Care Associate

2/6/2012 to Present

. Candidate for Senior Associate

. Deliver customer service to customers of various

financial institutions

. Efficiently/effectively block debit and credit cards as

lost or stolen as needed

. Handle both inbound and outbound fraud prevention

measures

. Trained in Protect/Detect/Respond for Debit and Credit

. Trained in Detect for Specialty Credit

. Maintain the financial institution's integrity by

carefully following established protocols

. Ability to think "outside the box" in locating

cardholder information

. Able to maintain control under intense/heated

telephone conversations

Clerk of Court of Lincoln County

Lincolnton, NC

Clerk of Court/District Attorney Internship

8/23/2011 to 12/8/2011

. Abided by the laws of confidentiality

. Observed the relationship between the court staff and

other court personnel

. Scanned files for archival purposes

. Filed court documents

. Prepared case folders for the Assistant District

Attorneys

. Copied reports for discovery purposes

. General office duties

Catawba Valley Community College

Hickory, NC

Peer Mentor/Peer Tutor

5/16/2008 to 5/6/2011

. Informed, guided, and assisted first semester

students in acclimating to college life

. Taught computer skills and organizational skills as

needed

. Attended workshops to improve academic skills and

support mentees

. Counseled mentees/tutees on test anxiety

. Offered emotional support allowing mentees/tutees to

vent their frustrations

. Built lasting relationships with several

mentees/tutees

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