Customer Service Management

*** ********** **. • Lyman, SC *****

Phone 864-***-**** • E-mail ****.*******@******.***

Kurt Servies

EDUCATION

Western Michigan University; Kalamazoo, MI 04/27/2007

• Haworth College of Business-Bachelor’s of Business

Administration: Integrated Supply Matrix Management – ISM2

(e.g. Purchasing, Operations, and Logistics Management)

• ISM (Integrated Supply Chain Management): Encompasses

all those activities associated with moving goods from the raw

materials stage through to the end user, and includes systems

management, manufacturing and assembly, sourcing and

procurement, production scheduling, order processing,

inventory management, warehousing, and customer service.

• Career Related Courses:

Fundamentals of Circuits Quality Assurance and

Control

SAP/ERP Configuration Engineering

Graphics

Process and Materials Manufacturing Purchasing

Management

Manufacturing Productivity Logistics Management

Production Management and Control Materials

Management Strategy

TQM and Lean Principals Process Reengineering

EMPLOYMENT

Penske Logistics 6/12/07 to Present

Operations Supervisor

• Help coordinate Penske’s takeover of BMW’s Logistics department

• Intricate part of launching BMW’s new manufacturing plant

• Lead for the coordination of multiple model changes, setup of new suppliers in

Mexico and U.S., and rollout of scanning and new cross-docks

• Optimize Mexico/U.S. transportation lanes to BMW

• Negotiate rates and enter tariffs into transportation system.

• Develop metrics to grade carriers, suppliers, cross-docks, and employee’s

• Streamline operations process’s & manage follow through

• Supervise logistics Planners

• Liaison between BMW planners, 3 cross-docks, routing center, and Carrier

management group, and IT.

Parker Hannifin Aerospace 6/28/06 to 1/30/07

Purchasing Expeditor

• Follow up on orders with Suppliers

• Develop and train suppliers to improve on time delivery

• Develop an internal expediting process for buyers to follow

Michigan/Howell National Guard 12/18/03 to 03/16/05

Combat Truck Driver

• Drove 40’ flat bed military semi-trucks

• Delivered supplies throughout Iraq while under enemy attack

• Operated the M-249 machine gun and the M-16 rifle

• Gunner for convoy security

• Gun truck commander

VOLUNTEER EXPERIENCE

2002-2003 Alternative Spring Break Site Leader Sioux Falls, SD

• Completed leadership course at YMCA camp Myself and one other planned a trip

to work in a children’s hospital/school for kids with disease’s and impairments

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