Customer Service Manager

Nancy Fuller

**** ***** ***** *,

Brooklyn Center, MN 55430

763-***-****

********@********.***

Professional Experience

Northwestern College (St. Paul, MN)

Data Manager-Admissions Office 1998 - 2012

. Worked with confidential data, maintaining compliance with Gov't

regulations (ie: FERPA)

. Created and updated students records in Banner

. Processed completed applications, including data entry of information

in the Student Information Management System (SIMS)

. Processed student directory information changes

. Supervised and delegated responsibilities to part time employees and

student workers

. Processed data downloads for the ACT and SAT scores

. Generated Argos Reports for Admission Counselors, Academic

Departments, Director of Admissions

. Interfaced with IT Department to configure new applications (ie:

BANNER, BDMS, BRM)

. Worked extensively with Financial Aid, Registrar's, Student

Development, and Cashier's Offices

. Created Admissions/Recruiting codes for the Northwestern ERP

conversion to Banner

. Provided customer service for students and parents in person and by

phone

Registrar's Office-Records Manager 1980 - 1997

. Processed Transfers evaluations and student program changes

. Coordinated the degree certification and conferral process and

established degree conferral calendar in conjunction with the

Registrar

. Issued degree applications and provided prospective student data and

lists to the Deans' Offices

. Ordered diplomas and coordinated their office and ceremony

distribution

. Performed duties of registration, transcript processing, and

maintained student records

. Update computer records with registration, processed change requests,

and transcript and enrollment certification requests

. Provided customer service in person and by phone answering all student

inquiries concerning the college's policies and procedures; maintained

proper filing of all paperwork and correspondence

. Interacted with faculty and students

. Cashed checks, updated student accounts and processed student bills

. Processed bank deposits

Education

Certificate in Bible and Secretarial

Northwestern College, St. Paul, MN

Software Experience

MS Office programs such as Word, Excel, MS Outlook

Experience utilizing ERP suites (CARS, BANNER) and Business

Intelligence Reporting tools (COGNUS, ARGOS)

Many years of data entry experience

Detail orientated, ability to multitask, enjoy team environment

Vision to see the big picture

Ability to interact with various departments to anticipate needs and

resolve issues

Contact this candidate