Project Manager Customer Service

TYLER PRICE

*** ***** *** ****, **** Logan, Utah 84321

435-***-**** ********@*****.***

Employment Experience

Area Manager

Encompass Home Health and Hospice - Logan Ut

July 2013 - Present

- Represent the agency in activities involving professional relationships

with physicians, hospitals, public health agencies

- Implement and manage programs and protocols that provide improved home

health care and hospice services

- Serve as a public awareness representative for the agency

- Responsible for public education relative to home health care and hospice

services available through the agency

- Responsible for meeting and/or exceeding referral and admission goals as

set by Senior Management

Legal Compliance Manager (short-term position)

Corizon Healthcare - Boise Id

September 2012 - June 2013

- Project manager at the regional level to monitor compliance of Corizons

medical services to inmates at contracted facilities

- Created monitoring tools in which to report findings to the state of

Idaho in accordance with court stipulations

- Prepare and maintain accurate audit results of medical services to plan

and make suggestions to Facility Administrator

- Analyze and examine operations to help determine best practice and areas

to decrease expenses

Patient Access Department Manager

St. Luke's Magic Valley Medical Center - Twin Falls Id

January 2012 - August 2012

- Customer Service Improvement Committee for St. Luke's Magic Valley

Regional Medical Center.

- Participated in the creation and management of project 'Spring Training -

AIDET' (employee morale improvement initiative)

- Set up and attend interdisciplinary meetings as requested by Executive

team to improve patient care

- ED Surge Capacity Committee, ED Fast Track Operations Initiation

Committee

- Lead, advise, and ensure performance of 3 Departments, 60 + employees,

and 3 direct reports

- Balanced an operating budget of $1.7 Million between 3 combined

departments

- Recruiting, Hiring, evaluating, coaching, and termination of staff

- Project lead for a team from multiple hospitals within St. Luke's Health

System (all of Idaho) to create "one" pre-access department, getting

everyone uniform and on the same page

Branch Manager

Lincare Holdings Inc. - Logan Ut

August 2008 - December 2011

- P&L responsibility just over 1 million dollars

- Interview, hire, perform evaluations, and train quality candidates,

maintain a teamwork approach

- Responsible for growth of patient base, and for the profitability of the

center

- Serve as project manager for the Branch when new services are introduced

or expanded

- Community relationship building, cold call sales and maintenance on

existing accounts

- Perform monthly Quality Assurance and report to Regional QA director in

Colorado

- Communicate with doctors, administrators, and nurses to provide quality

care for 550+ patients

- Implement safety/employee programs

- Maintain records in compliance with federal, state, and local regulations

for DOT, FDA, and CHAP

- Coordinate with HR to prepare, review, edit, and track all compensation

and benefits

Sales Representative

Lincare Holdings Inc. - Logan Ut

May 2008 - August 2008

- Establish and maintain a relationship with referral sources in the

medical community

- Initiate and maintain contracts with business referral sources

- Understand how hospitals, clinics, and ALFs function and catered to their

needs

- Ongoing education on industry changes that effect the charges to patients

and revenue to the Center

Education

Health Care Administration, B.S.

Stevens-Henager College - Logan,

Utah

Awards / Volunteer Work / Memberships

United States Army Officer School / April 2011 - September 2011

Exhibit leadership skills under extreme pressure and stress. Monthly

fundraisers and community service projects

Utah State University Special Olympics / August 2004 - November 2006

Volunteer for non-profit USU Special Olympics as

manager of fundraising, raised $10,000 in 06'

Utah State University Wrestling Club / August 2005 - August 2006

Established first wrestling club at Utah State

University, involved in fundraising and recruiting

Wrestling Scholarship / May 2001 - May 2002

Received wrestling scholarship to Ricks

College, ranked and finished 14th in the nation

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