Manager Management
Resume:
R aj Banerjee
Johns Creek, GA
***********@*****.***
OBJECT I V E:
A self-motivated, proactive, dedicated and result oriented professional, with 15 years of experience in
t he IT industry as a B usiness Continuity & Disaster Recovery Coordinator –( over 5 yrs ) /
P roject Manager / I ncident Manager / System Analyst - desires a permanent or consulting position
w ith a promising corporation to utilize his professional experience and advance career goals.
Skills
Disaster Recovery Planning Project Management System Administration,Scheduling, & Coordination (DR) Incident Management Network Support
Business Impact Analysis ( BIA ) Event Management Application Support
preparation Release Management User Acceptance Testing
A2I Mapping Change Management High Availability knowledge
Business Continuity Planning Vendor Management Cloud Technology awareness
( BCP) Resource Management
Soc2 / Fedramp compliance
P rofessional Experience:
QTS ( Quality Technology Services )
M ay'13 – T ill Date
Role D isaster Recovery P roject Manager/Analyst
Responsibilities
Perform complex/enterprise level BIAs to identify mission critical applications and systems.
Coordinate efforts in the development of Disaster Recovery procedures for key areas of the
organization.
Develop and maintain standards and procedures for disaster recovery documentation.
Establish and coordinate disaster recovery testing methodologies and drills for the enterprise.
Assure records required for recovery are identified and properly maintained in the Vital
Records Program.
Coordinate with external and internal auditors to ensure compliance of recoverability of
critical processes for Soc2 and Fedramp assessments.
Work with management to ensure that as new equipment, facilities, services, and systems are
i nstalled that the disaster recovery issues are addressed.
Conduct r isk analysis for corporate functional areas for and recommends disaster avoidance.
C apGemini US
M ay'12 – Ap r’13
P rojects -- W ith ALLY BANK (USA)
(1.) Consumer Portal Application Sustain
C u r rent
Role D isaster Recovery P roject Manager
Responsibilities
Develop, design and implement project plans and procedures for disaster recovery exercises.
Schedule, coordinate and conduct planning meetings with various 3 rd party vendors.
Consult with project managers and business group to create test scripts for the drill.
D iscuss and analyze the readiness of DR infrastructure with the Release Management Group
I mprove failure rates for disaster recovery tests by conducting several mock drills.
Coordinate, conduct and supervise actual disaster recovery drills.
Submit executive reports to senior management regarding recovery status.
C reate DR closure and comprehensive reports for internal audits.
Perform gap analysis during post drill sessions and suggest process improvements.
Work with management to oversee implementation of disaster recovery preemptive measures.
Successful DR drill completion – meeting the needed RTO and RPO’s for applications
pertaining to
i. Remote Check Deposit
ii. Debit Card Rewards
iii.Online Bill Pay
Assist business units with:
i . Assessment of potential business impact and time-sensitive
f unctions.
i i. Design, development, and documentation of business continuity plans.
i ii. Develop schedules for training / awareness for business partner
associates.
T ech Mahindra (Americas), I NC
F eb'08 –Apr’12
P rojects -- W ith ATT (USA)
(1.) E2E Service Quality Mgmt
M ar'11 – Apr’12
(2) M OS2 Wintel
Feb’08 – Mar’11
Role D isaster Recovery Coordinator
Responsibilities
Scheduled and coordinated recovery planning meetings with business and
p roduction support teams.
Conducted regular discussions with systems and network administrators for
action i tem status.
Developed detailed project plans to ensure that all the necessary operational business needs
a re fulfilled.
Coordinated inbound and outbound project deliverables with all associated business partners
and other key system contacts.
U pdated existing recovery plans with changes implemented in production
a rchitecture.
Assisted and participated in creating recovery plans for the new applications
by coordinating with the key system operations contacts and all associated
business partners
C reated the necessary Change Management Records for the scheduled recovery drills in
question.
Coordinated regular meetings with the Release Management team regarding
t he ongoing deployments.
I dentified key operational readiness criteria and other factors for conducting
successful deployments.
Assisted and participated in creating recovery plans for the new applications
by coordinating with the key system operations contacts and all associated
business partners
Implemented processes and methodologies to ensure that the recovery drills
met the respective RTO’s and RPO‘s and also catered to other customer
expectations –
Served as a focal point for all disaster recovery drills and deployments at
t he recovery site
M anaged the following sub-activities:
B usiness Functionali ty/User Testing –
B atch/Backlog/Data Sync/Forward Recovery –
Return To Normal Business Activity protocols –
C reated detailed closure reports conducting data analysis and creating
business cases.
Conducted post recovery meetings to discuss shortfalls and suggest
methodologies to ensure efficiency, t imeliness, and high quality standards
and cost effectiveness for future exercises.
Assisted in coordinating development of business unit schedules for annual
business continuity documentation maintenance, independent review and
validation.
Role T eam Lead ( Managed a team of 20 System Administrators Offshore and
Onsite)
Responsibilities
Resource Management
Assigned roles and responsibilities to resources to meet SLA’s for the projects.
Assisted resources in t roubleshooting windows related errors and
performance issues.
Rendered advice regarding issues pertaining to configuration and selection
p roblems.
Conducted regular meetings with individuals to provide guidance in technical
aspects.
Designed and prepared documentation for process improvements.
Prepared weekly schedules and payrolls for the on-site resources.
O utage Management
Attended Sev 1 outages Conference Bridge.
Consulted with other support teams to conduct root cause analysis.
Assigned roles to various resources within the team.
Assumed the role of a Resolution Manager.
Conducted thorough investigation and implemented steps to bring about
closure to the issue.
After Hou rs Formal wear, Norcross, GA
D ec'06 – Jan'08
System Administrator (Windows 2000 & 2003)
Responsibilities
Performed system configuration and regular performance tuning.
P lanned and directed upgrades to ensure optimum system functionality.
Monitored system and network activity to detect any security issues or
performance failure
Provided daily technical support, on-call support as well as outages and
m iscellaneous tasks.
Installed systems and maintained user accounts for security and access
p rivileges.
Conducted daily and weekly backups using Symantec Netbackup and Backup
E xec Software
T roubleshoot server & client connectivity (LAN) issues.
The Home Depot, MAR I E TTA, GA
S EPT’05 – NOV’06
Operations Specialist I I
Responsibilities
Analyzed and resolved issues for:
Windows 2000
Windows XP
Local Area Networks
Remote Access Connectivity
Backup and recovery with IBM Tivoli U ti lity
T HE TECHNOLOGY CENTER, NORCROSS, GA
APR’05 – OCT’05
Student and inte rn
Responsibilities
Completed coursework for Unix System Administrator
Completed coursework for Security + certification
C O MP U SUPPORT, CALCUTTA, I N D IA
A UG’04– MAR’05
Senior Accounts Executive
Responsibilities
Negotiated deals with clients for providing support for IT Infrastructure
Communicated options for managed solutions
P lanned, coordinated and scheduled meetings to discuss performance and
q uality issues
BEL LSOUT H I N T E RN E T SERV ICES, ATLANTA, GA
F EB’03 – J UL’04
A dvanced Solutions Specialist
Responsibilities
R esource Management
1. Supe rvised and t rained technicians to develop technical and
c ustomer service skills
2. Monitored calls of level I and I I technicians
3. Designed and developed t raining materials for technicians.
4. P rovided assistance to support engineers regarding technical and
soft skill issues
I ncident Management
5. Coordinated w ith Network Operations during outages
6. P robed for causes pertaining to the incident and suggested solutions
7. Communicated management w ith regular updates
8. Conducted joint phone sessions wi th the Resolution Manager to seek
r emedy
CO MPAQ CORPORAT IO N, ALP HARE TTA, GA
A UG’98 – JAN’03
Senior Support Specialist
Responsibilities
T roubleshoot LAN issues
Troubleshoot issues with Windows and Macintosh operating systems
Assist users in resolving MTU issues for Van connectivity
Conduct sessions with Network Operation Center during outages
Suggested process improvements to meet SLA’s
Academics -
• Bachelor Of Arts – Georgia State University – Graduated - C um Laude
Awards
CO MPAQ CORPORAT IO N, ALP HARE TTA, GA
A UG’98 – JAN’03
Above and Beyond Award J ul’00
Above and Beyond Award
A ug’01
Treasury Award
Apr’02
BellSouth In ternet Service Award
Sept’02
Tech Mahindra (Americas), I NC
Acc Cluster Power Player Award
A ug’10
Certifications –
• Cbcp – Pursuing
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